Emi
Google
What a disappointment.
I booked for my hubby’s birthday treat. It started well - attentive waiter, quite spacious airy atmosphere - but then I saw many youngsters who were there for their SNS photos so this got lowered the restaurant and I don’t need this if I pay +£100/person.
Anyway, we decided to go for £75 omakase. Drinks came, then 1st&2nd courses were served at the same time. The 3rd course was karaage, which we had to wait for 55 mins!!! The waiter kept coming to apologise, the manager did the same, but I still don’t understand why it took that long for 12 people working in the kitchen to cook 2 tiny pieces of karaage.
Between the steak and sushi, we had to wait for 40 mins…
They offered a complimentary drink but only to my hubby!
Also, one of the toilets’ tap was installed wrongly, I turned it to the “C” side as it was a hot night and I wanted a cold water to wash my hands, it turned out it was boiling hot. I have burned my fingers. I told this to the waiter but he looked at me with a question mark as if he didn’t believe me. My hubby actually heard someone else making this point earlier so he went to check it too (as you know, we’ve had plenty of time between each courses) and it was the same so he made it clear to him but he wasn’t really taking it seriously.
No offer for ice cubes etc for my fingers either.
Since they are popular for their view, my hubby said let’s stay for the last drink, but then there was this loud (probably drunk) lad singing and yelling so we just decided to leave. (And the view isn’t the best anyway)
Again, I don’t need this atmosphere for this price-ranged restaurants.
And when the bill finally came, the complimentary drink was actually included so had to ask the waiter to remove.
Yes, the waiter had been attentive pretty well for the whole time, but 1 thing I didn’t like was he kept blaming on “the kitchen” “the chef” “the person who issued the bill”. Sure, they are not you, but they and you are “Busushima” for me. So please work for your restaurant, not to yourself. This attitude indeed showed me that you may be a nice waiter but you don’t have a passion or commitment for your restaurant.
Lastly, food was good, but the portion was so tiny.
I know much better Japanese restaurants with similar price range, so I will never come back again. I’ve never been this disappointed before.