Bitez Garden Life Hotel & Suites

Went on holiday here August 24. Rooms were ok, more like a 2 star, staff were brilliant if you got the lucky ones who spoke English, location was beautiful, right by the beach and shops. The food was disgraceful for British people, we ended up hungry a lot, but nice restaurants to eat out at. The pool was great with the slides but good luck getting sun loungers. Very Russian and foreign based hotel. Not great for Brit’s. Entertainment was also not spoken in British. The spa was great though!!! Overall still enjoyed our holiday but wouldn’t recommended to British people. Also drinks were awful! Water was warm not cold and fizzy drinks were flat and served in a tiny tiny cup.

The hotel is on a nice location and the exterior looks very promising, but it's not well-mantained at all. Hygiene is a big issue. Room service is practically non-existent, you have to chase the cleaning ladies around the hotel in order to get new towels or extra toilet paper. There are too few of them and they cannot cover the entire place so they just skip some rooms on a daily basis, which is unacceptable for a 4* hotel. We had a family room which was renovated and spacious, standard rooms are of much lower quality. The food could be better and more diverse, they serve chicken for dinner EVERY night. The biggest con is the beach, way too small and not taken care of at all, it's ridiculous how poorly it's managed. The staff are all polite and friendly but not too dedicated to their work. The place has potential but ultimately it's not worth the price.

There is pros and cons to this place. I wouldn’t say it’s a place for people that come from the UK or Ireland, unless you know fluent Turkish as their English is very little. Google translate was our saviour staying here. ||On the first night arriving to Bitez Gardens, we were told our room wasn’t ready and we arrived here for half past 12 at night. They had to put us into a family suite for one night. ||We were told someone would come and move us rooms by 11 AM. 11AM comes and still hasn’t been moved rooms when we had plans for the day we got there. We were told by 1 o’clock we would have our room. By one o’clock in all fairness we did get our room. ||However we were put into a room that faced where the kitchen staff were having their breaks. No view of the pool or the hotel building itself just a wall outside across from our balcony that looked onto the road to the hotel for their food and drink deliveries. Which to me felt a bit frustrating because we didn’t have a room when we arrived and to not even get a view of the pools and the hotel itself was upsetting especially travelling from Scotland. ||The room itself was kept in good condition housekeeping were kind and always made sure we had our little bins were emptied and they always made our beds or changed them. And they cleaned the floors as well regularly. |The room does have a mini fridge, and a hairdryer. And a little tv. Air conditioning included also. ||The hotel has three swimming pools. In all fairness they kept the pools clean every night we seen maintenance using nets to collect any debris that was in the pool like leaves that fell from the trees and they put chemicals in the the pools so we were satisfied with the cleanliness of the pools. 10/10 with the swimming pools we loved the pools. ||If you’re not a cat person then this place might not be for you there is a lot of cats there and they are very friendly. However they are strays, and we noticed they pooed nearby the pool a lot. This is no one’s fault though the hotel does do its best to try and make sure there isn’t any mess which we did appreciate. ||The kitchen staff work really hard they are always running around serving people. The food is very limited but that being said it is cooked to perfection. I loved their food their Turkish meatballs or their homemade pasta was my absolute favourite the deserts are gorgeous I personally loved what they served, the only thing that was a shame was I think they need more space for more food, the times of the food being served could be managed better. And I’m saying this because they are meant to serve snacks from 2PM till 5PM and me and my friend noticed they’d not have food served through those times it was meant to be open so we would need to go to the shop if we were hungry. ||There was a lot of foreign people in this hotel staying, more like locals. And they were pretty rude to us, they wouldn’t just be nice even if you passed them and waved and says hello which annoyed me to be quite honest it’s not the way to behave towards other guests they would give you funny looks and it was obvious at times they were talking about us in their own language they weren’t exactly discreet about it. So knowing your languages is so important. It can be quite a bitchy place rumours can spread like wild fire. So have your wits around you on what you say. ||We had an issue with one of the kitchen staff Mehmet his name was, he was wanting me and my friend to smoke cannabis with him and drink Russian vodka with him after he finished work and because we tried to be polite and say no he called my friend a problem and a scumbag. We did report this to kitchen staff, and we cannot fault the manager on this part he did his job and felt so bad for the way were treated. He gave us coffee and a refresher drink and apologised a lot, told us he had sacked him from the hotel as were guests and guests should never be treated the way we were. This issue was dealt with accordingly. ||Fair enough this was just one issue with one particular staff member. The other staff were brilliant we have never laughed so much the way we did in the hotel, and I personally think it’s the staff who make the place the way it is. We met some wonderful people Ismail and the night/pool entertainers were hilarious they made us feel more comfortable. They were kind and they’d check on you regularly to make sure you were okay and they’d have a conversation with you, they would always make you feel acknowledged. Which we really appreciated. The kitchen manager as well was a lovely lovely man. ||We did find reception staff a bit judgemental not all but maybe one or two. |The rest were fine and really accommodating. |The night life is a hit or miss the songs can be a bit repetitive but I wasn’t shy in saying so and in all fairness they did change the songs up when I mentioned about it. ||The hotel does have potential they do seem to care about their reviews. And I think being honest will really help them. Because it does have potential I think the hotel could really really go places if they wanted it to. ||The Bitez beach was our favourite place so I think that’s what balanced it out for us personally. ||I think I will miss a lot of the staff there. And that’s why I’m not bashing this hotel completely being at the Bitez for me was a reality check seeing them work and work and work. They work 16 hour shifts and never complain they just work and work and crack on with it, I do think they need more staff and the hotel could do with some TLC. As I said I think this hotel does have a lot of potential it is a beautiful place. ||So I wouldn’t say go and visit or not visit at all, as I think it’s one of those situations where it’s a hit or miss. I think everyone’s experience is different but this was ours.

Do not stay here!!! We are just back from 10 days at Bitez Garden Life. The room itself (2 bedrooms) was spacious enough but not clean, dirty doors & walls, I had to clean the toilet & bathroom myself. Shower head did not reach the bracket on the wall we had to call maintenance to fix this which they did in fairness. Sofa bed dirty & faded needs to be replaced. Maids who "cleaned" the rooms didn't really clean & did not leave toilet roll we had to go to reception to ask for some & then we also bought some & as I said I cleaned the bathroom myself. Plugs hit & miss some worked some didn't, double bedroom only had side lights & no mirror. |Food not for us, inedible re-heated 2 day old chicken, salads seemed to be ok but hot food not sufficiently covered & very repetitive, I personally had hygiene concerns so we did not eat at this hotel even though we were all inclusive. Beer/Wine ok but glasses & plastic ones wet. Staff some friendly & some not. Broken glass outside our room for a full day, broken tiles around pools & what looks like mould in the corners. The only plus for us was the location literally 5 min walk to the beach. Beware Bitez is now very expensive average cost for beer €5.50 / glass of wine €8.50 - €9 / cocktail €15. Sandwich & chips roughly around €12.

Be prepared for a lengthy review.|From the pictures on the website, the Hotel and grounds look very appealing. The grounds were, very, but unfortunately, that's where it ends. If they put as much care and effort into the accommodation and food as they do the gardens, it would be lovely.|On arrival at past 10 at night, we were told there was no standard room for us which we booked so were given alternative accommodation for the night and had to return to reception the next day. (Unlike some hotels, late comers are usually left a snack if having missed dinner, but was told the kitchens were closed.) But, the bar was open, which was good. There was another couple that had been on the same flight and transfer with us, and their story was the same, no Standard Room so both parties were given a family room for the night.|As arranged, we went back to reception the next day and was told again, they had no standard room for either of us but could stay in the rooms we had. Of course, we made sure there wasn't going to be any extra costs, which we were advised there wouldn't be.|Bitez, is beautiful outside of the hotel. Beautiful beaches and sea front, and restaurants offering sun loungers free of charge, hoping that you would purchase any refreshments from them, all fairly priced. Most of the restaurateurs spoke good English. |Inside the hotel, the rooms are very dated and they are not cleaned very well, if at all! The food was awful, catering mainly for Turkish and European visitors. There was no fruit available for breakfast, but chips were. There was fresh omelette on one of the 7 days we were there. They had no English tea and more often than not, the coffee machine would be broken but when it wasn't, the coffee was thick and horrible. The main meals of lunch and dinner were always some version of Chicken and Rice and was variably, only warm or cold. |Met some lovely people at the hotel which made the holiday as good as it was. Eating outside of the Hotel is a must. Elvis's bar round the corner for a delicious steak and Sultans on the beach for delicious Sea Bass. The boat trips were amazing, visiting 5 little islands, and jumping of the boat into the sea.|Out of 6 people, 5 of us had dodgy tummies, some suffered more than others, lasting many days.|It was on the Monday, when we were due to go home on the Wednesday, that the Hotel Receptionist came knocking on our door at about 7.30pm saying we had to get out of our rooms immediately as they were needed because they were family rooms. To cut a long story short, we were accused of being Liars about there being no extra charge for the rooms, we were going to be charged an extra £100 per day for the rooms. We said we weren't going to pay, we were told that we would not be able to leave the hotel if we didn't pay. When asked how they could do that, we were told the police would be involved! I managed to get in touch with Easy Jet as felt we were being bullied in this situation, they were brilliant. (Easy Jet did mention that the hotel should have advised them the reason why there were no Standard rooms when we had booked them)We all agreed we would move the next morning for just the one day before we went home. The room they provided for us, the standard room was very small, the shower was disgusting. The manager was helpful to a point, after a few exchanges, we got an apology and he must have taken some fruit from the kitchen that was available at dinner, and put it in our rooms.|The staff have a very limited understanding of English. The entertainment team are very small. One evening we had a Turkish dancer, who was brilliant and entertaining. Other than that, it was just very very loud music till the bar shut at 11. |The Hamam was very relaxing and the staff lovely, especially Ishmil, who went above and beyond for my friend who needed urgent medical care, took her to a pharmacy on the back of his bike! Great Customer Service from him |I would not recommend this supposedly 3 star hotel to anyone, but I would highly recommend Bitez itself.

I had a whole week in Bitez Garden Life with a package deal with Easyjet, transfer and hotel. The rooms are suitable for families but if all the beds are out it becmes a little small. Also the rooms could do with a little updating, all it was ok as the room was kept clean and the shower worked. The surrounding garden is beautiful bye the way and well kept. But if you come to Bitez Garden Life you will not spent that much time in your room as sitting next to the pool is much more interesting. Or going to the Private part of beach the hotel has to offer. I absolutely loved the food, could not get enough of it. I would go back one day and loved it! Entertainment was ok but when I was there it was more Turkish orientated.

The outward appearance of Bitez Garden Life is lovely, a clean modern well decorated reception area, two nice swimming pools and well maintained grounds. The food is of a good standard except for the breakfast which is solely Turkish and not what most Irish/British people would enjoy. A special mention must be given to Ishmael and all the team in the hamam……they’re friendly and don’t push the packages on guests. However there are too many faults at Garden Life to merit a review that is anything more than average. The sun beds at the pool are insufficient to meet demand and they are so packed together you are literally touching the person beside you. Consequently people are up as early as 6/7 am reserving them. Some bedrooms seem modern but this is how we found room 113 and its surroundings. The stairs and corridors are FILTHY, dirty marks and leaves everywhere. They obviously haven’t been cleaned since the complex opened in May. The key card to our room constantly failed, must have been to reception 2/3 times daily to get it rebooted. The bathroom was dirty, long standing urine stains in the toilet and not once in our 8 days did we have hot water for a shower. The floor and walls in the bedroom were similarly dirty and the the room itself is tiny. Daily cleaning consisted of a new toilet roll, the bed made up and towels changed but no cleaning of any surfaces. Our balcony was tiny and dirty overlooking some out sheds where broken furniture and sun loungers are dumped. We hated the room but were stuck with it. Just remember, first appearances can be deceptive!

The hotel is nice, garden is beautyful and the staff is kind and friendly. We had a nice vacation. Kudos to the chef Mehmed, the therapist Ibrahim and the animator Salih for a great job management. The SPA center provides great services to make your vacation complete. The children enjoyed the programs that were adapted to their ages and interests. There are certain drawbacks, but they can easily be solved with a little work and effort.