sarahjI2585GZ
Google
During my recent stay at a coastal hotel in Bitez, I encountered a blend of warm hospitality and areas needing attention.||Upon our late-night arrival, the receptionist greeted us with a friendly smile, setting a positive tone. However, the check-in process lacked essential information—details about restaurant hours, bar services, and amenities were not provided, leaving us to discover them independently.||The rooms were clean, and housekeeping staff were consistently cheerful, even checking in after just one night to see if we needed anything—a commendable touch. Nonetheless, the rooms suffered from dampness and poor ventilation, likely due to their location. Additionally, unpleasant odors emanated from staff-only areas, suggesting maintenance issues.||Dining experiences were mixed. While the main restaurant's waitstaff were attentive and welcoming, the manager—I think he is the restaurant's manager, or whatever—often observed guests without engaging, which felt unprofessional, and a bit disturbing. The snack bar's food quality was subpar, and bar offerings were limited to basic beverages. Moreover, bar staff seemed unfamiliar with cocktail preparation, indicating a need for better training.||The hotel's pool area was appealing, featuring a sizable main pool and a small aqua park suitable for families with children. However, I did not personally use these facilities.||The beach was not directly accessible from the hotel but was within walking distance. A small map was provided, though a more detailed version would have been helpful. The hotel's website lacked comprehensive information, and I believe an update by the relevant departments is necessary.||Room lighting posed issues, with some fixtures not functioning, and linens, while freshly laundered and pleasantly scented, bore stains from previous use. These details suggest that the laundry services could benefit from closer inspection.||Despite these shortcomings, the staff's friendliness, especially in housekeeping stood out. Special thanks to Mr. Serdar from the animation team, whose enthusiasm enlivened the hotel's atmosphere.|When it comes to management, I believe they should focus on reviewing things instead of wandering around aimlessly.|In conclusion, while the hotel has potential, improvements in staff training, maintenance, and guest information are necessary. I award five stars in recognition of the staff's efforts and hope that, during the high season, the hotel will enhance its services to match its promising aspects.