Bob N.
Yelp
I believe at this time, we are witnessing the death of corporate owned restaurants. I for one can see a recurring trend in many places of late, BJ's is nit exempt. The pandemic, coupled with what management wants to pay their employees, and your left with an organization that cannot properly staff a restaurant to meet the supply and demand of their customers needs. To start, it is always a bad look when the sign at the front door states that only limited seating is available while blaming the economy.
We waited 25 minute for a table while most of the tables in the restaurant sat empty. Once seated, we found out why. Management for BJ's is only allowing 3 tables per server at a time. This caused the only bartender on the clock to get overloaded because everyone else opted to sit at the bar to get a table. The trickledown effect is that is it took an additional 20 minutes to get a beer at my table.
I ordered a Bistro burger medium rare. What came to the table was literally charred while the bacon was undercooked, creating a complete oxymoron of what I had asked for. Of course I sent it back, but was disappointed to see that the cook used the same bun and condiments from my previous burger rather than making it fresh. Our server had a great attitude and he took it in stride, offering up that the restaurant had one of their cooks walk out the day before and that they were doing the best that they could.
My daughter ordered the Philly Cheesesteak. This time, the cook confused the cheesesteak with what was (we think) a French dip sandwich, complete with Au Jus, horseradish and banana peppers. After complaining (to me) that it had a strange taste, she gave up and ate the fries instead.
My wife ordered the Mediterranean Chicken Tacos. She actually liked them but thought the they were a little on the small side for the price.
In a perfect metaphor for this locations state of affairs, the roof is leaking just outside the foyer entrance leading in to the dining room and the AC had reportedly not been blowing for days. The temperature inside wasn't completely unbearable, it was decidedly humid and balmy. I've had a subpar experience at this location before, and with the benefit of doubt intact, was hoping for a better experience this time around. As much as I do like the brand, I really can't see another return visit to this location any time soon.