Maria Y.
Yelp
I want to start with a positive review because these people are from the same home town my parents were from and that aside, their jerky is the closest thing to what we were accustomed to. The sweet and salty combination is the perfect marriage with the thinly sliced marinated pork which begs one to have more with every single bite, bursting with flavor. This alone, is well worth my effort to give them a full glorified ***** review.
However, all that is shiny is not so when it comes to common courtesy for their customer service. Now, I know it's "snow day" and everyone wants to shut down early and go home. One would think, you would get on the blower to inform all your customers with appointments (assuming there aren't that many? Maybe one? Me?) that you are shutting down early especially if your customer had placed an order a week in advance. Imagine driving up to the store and you can't help but feel a certain sense of euphoria and accomplishment, one, because you fought through traffic and deep snow to get there and two, you get there on time, @2:30pm as previously promised, upon seeing the OPEN neon red lights in the window still indicating they are open, feeling lucky, you park and hurriedly in the deep snow, winds blowing and snow falling, you make a b-line towards the store only to realize they either never showed up to work because of snow or they left early and failed to inform you of that minor detail. Now now, one would say two can play that game of blame, if they didn't call you, you could have called them to see if they planned to close early. In my defense, I had other errands to run, and I planned on keeping my end of the stick to get there by 2:30pm to pick-up my order through thick snow or blizzards. You can imagine my deflated disappointments when I realized the neon OPEN sign at the window was the result of a careless staff/owner misdemeanor. Not implying that act alone is a punishable crime but in the mind of a customer, that is a huge disappointment especially given the weather was of not the favorable kind. Luckily, I had given myself leverage to pick-up the goods before flight time. That's a minus one * if you ask me.
The next day, I made sure a call was made before I set out on my journey to pick-up my order. I mentioned about my ordeal above only to be kind of being told off. Unapologetically, "You know it's snowing very hard and we all want to get home before the weather gets worse" said the lady at the other end of the line. As if it was my fault that the weather decided to take a turn for the worse. She continued, "can you come early to pick-up today? Earlier the better". I told her I would be there within the hour and arrived promptly as promised. Paid and pick-up my packages and went on my merry way. Now, I don't mean to sound petty, but seriously, I don't recall hearing any apologies from the staff for forgetting to call me to inform of their intentions to leave early the day before. For that, I took another * off.
Well! You would think all is well that ends well. I got my packages, packed them into my carry-on so I should be happy. Hmmmm! Noooooo! The story doesn't end there. Now, I told you, this is lIke the all time favorite snack in Asia. Of course I have to open one and indulge. So, upon tearing the package open at the top where the zipper is, unbeknownst to me and to my horror, the entire perfectly vacuum packed jerky fell to the ground through the bottom of the bag onto my kitchen floor. I am flabbergasted, how could this happen. Well! Luckily, it is in my house and aside from a few pug hairs stuck to the jerky my floor is pretty clean. Still can't believe it though, how something so fundamental in sealing the bags properly, FAILED!!
The straw that broke the camel's back was, upon arrival at my mother's home, I took the remaining packages out of my bag and proceeded to open one for my mother and like an idiot, I didn't learn my lesson from the previous day, the exact same thing happened. As soon as the zipper was separated , the suction released and the entire content fell to the ground again. This had lead me to believe all the other packages will result with the same outcome. Technically, I should remove all remaining stars. Not one, but two out of the eight packages I ordered failed to function properly.
Listen, I am writing this not because I am seekIng compensation from Bee Kim Heng. I am writing in hopes they will take the time to read and reflect on the above. The saying goes, "a little goes a long way". As a business person, I want to see other people succeed because they believe in their product. While I like your product, I think your cashier's attitude could use a makeover. By the way, she is the one who vacuum packed my orders. They did wish me a Happy New Year after the sale. I guessed it's because I am chinese.
Thanks for reading. I hope you enjoyed my review.