Gary W.
Yelp
Was placed in a jam about 5 weeks ago. Visiting another from the LBC, an Inglewood barbershop (Inter-City Barbershop) for a bi/tri-weekly beard trim. Feeling good, beard tight, and head shinning, I got in my car, and it did not respond. Puzzled and beginning to get frazzled, I called AAA and the Associate and I brainstormed to have my car towed to a local dealer about a mile from the barbershop.
Rode with the driver and was processed in at the dealer. Inquired as to a loaner/rental, I was directed across the street to Black & White Car Rental. They have a "business relationship." I walked in and was greeted with two very friendly "Hellos." Acknowledging them, I was shifted to a young lady by the name of Nayeli (very pretty name-ask her the meaning of her name, if you do not know-it fits her to the Tee). Nayeli explained the rates and I asked her about a "Vets", "Old man", "Disabled" (I do walk with a walker and had it with me) and just an overall "Sympathy"discounts. As I asked, for each category, I pulled out a card VA, AARP/Medicare, Disabled Car Placard, and a facial expression that said HELP!!
"Mr. Gary," this wonderful lady said, I sorry but I can only apply one discount, allow me to find the best one. I was offered a seat, free fresh self-made coffee or a bottle of water. After several minutes, she called me to the counter and gave me the discount I qualified for. I was surprised at the rates. Very, VERY reasonable. I couldn't really turn it down as I had to get home to LB and drive to OC the next day for work.
After the ritual of autographing their papers, I was escorted back to the front door, and this very shiny economy car with the driver's door open waited for me. A video tour inspection was suggested and accepted rendering no alerts.
The entire time the customer service and overall personal interaction with Neyali was a professional one with just the right amount of personal touch.
To sum this experience up, I was sort of forced, by my seasoned broken down car (actually a very good running car, until now) to keep the rental car for 4.5 weeks!! YIKES!!! But, the every other day texts to confirm my still needing the car, to the occasional emails and phone calls from Neyali, we were able to customize the original agreement as my car was being stubborn by stumping the mechanics across the street. Forcing me to extend the rental need. To make matters more complicated, I had to undergo an emergency surgical procedure which precluded me from driving back to B & W CR. Neyeli was notified and I was immediately extended genuine get better quickly wishes.
I guess what I am getting at is, that this was one of the most pleasant business transactions I have been a party to. Yes, they are located in Inglewood, very close to LAX, but if you happen to need a rental, especially Luxury Cars, get over to BLACK & WHITE CAR RENTAL- and ask Neyeli to give you the Neyali Treatment!!! Tell her I sent you!!
Thank you Neyali and B & W Rental you have become my out-of-the-way Go To Car Rental. You came through for me in my time of need.
The Cars are clean, and in excellent condition, with no extra overwhelming odors, smooth driving, and reasonable prices. They are worth every penny, heck, just the welcoming smiles from the staff are worth the trip.
You won't be disappointed!