Palang
Google
I couldn’t find the Paola branch listed, so I am leaving my review here for your Paola Chinese restaurant.
Today around 2 PM, I visited with a friend who is battling cancer. He requested comfort food, and since we were nearby, we decided to dine there. I am also a loyal customer who often orders online for delivery.
Unfortunately, I experienced the worst customer service I’ve ever encountered in Malta. When I placed my order, the staff member was already being rude for no reason. At first, I thought he might just be having a bad day, but things escalated. When I tried to pay, he threw the wireless card machine onto the counter, and later, he even slammed the food pager in front of me.
As someone who has owned restaurants myself, I know I would never tolerate such behavior from staff. If it happened in my business, that employee would be dismissed immediately. I was polite and respectful the entire time I did not deserve this treatment.
This was supposed to be a simple meal to comfort my sick friend, but instead, it turned into the worst dining experience of my life. I will never return to this restaurant, nor will I order again.