Mo Samhan
Google
We absolutely loved our time at The Slate. For context, we chose to stay here twice during our trip — once at the beginning to rest after a long flight, and again at the end for a relaxing finish before heading home. The location, design, and overall vibe were fantastic.
We also dined at Black Ginger earlier during our stay with no issues — and despite the incident, we still plan to dine there again tonight before our flight, which speaks to how much we enjoyed the food and ambiance. The quality of the food and service inside the restaurant is phenomenal and truly deserving of praise.
That said, the experience we had the night before our flight — one of the final nights of our honeymoon — was deeply disappointing and negatively impacted our overall impression of the resort.
We had an 8 PM reservation and were denied entry by the restaurant manager (Juu), who claimed I wasn’t dressed appropriately. I was wearing a collared shirt, dress shorts, and loafers — all well within the restaurant’s posted smart casual dress code, which allows dress shorts and only restricts singlets, beachwear, sportswear, and beach sandals (none of which I was wearing).
Despite being polite and explaining that this was one of the last nights of our honeymoon, we were turned away without real explanation or effort to resolve the situation. After nearly an hour of trying to sort it out — including walking back to the lobby ourselves — we finally spoke with a manager (Awy), who confirmed I was indeed compliant with the dress code. She apologized and offered a bottle of champagne, which was appreciated, but we lost over an hour in the heat and were starving, this paired with the emotional toll took a lot away from our final night.
What could have been a seamless and memorable night turned into an exhausting and frustrating experience — not because of policy, but because of poor judgment, lack of flexibility, and absence of basic hospitality from the restaurant team.
This would have easily been a 5-star review. We still appreciate the quality of the resort and the restaurant, but the way this incident was handled needs serious reflection. I hope management takes this feedback seriously to prevent it from happening to other guests in the future — especially during such meaningful and special occasions.