Barbara S.
Yelp
I don't write many reviews but I'm going out of my today, while on vacation, to write one on this establishment out of sheer bewilderment. I have had lunch here many times while in Telluride, and the food has always been very good. Today, at 2 pm, my family attempted to have lunch here again (my son loves their cheeseburger), and upon arrival were told by the hostess that the restaurant was only seating hotel guests. The restaurant was mostly empty, perhaps about 15-20% of tables occupied if that, with servers standing around helplessly, chatting with each other, folding napkins. Another family came in at the same time we did and were also turned down because they weren't hotel guests. We asked to speak to the manager, who came out and told us that because the hotel was full (clearly the restaurant was NOT) and because "they didn't know when everybody was coming" (this is 2 pm mind you, well past the lunch rush and long before the apres crowd), they were refraining from seating non-hotel guests. I have never heard anything so ludicrous, and feel terrible for the staff who missed out on at least a few tables worth of tips as a result of this silly "we never know when they're coming" decision by management. I hope I can convince my husband to come here for lunch again on this trip, However, if the same policy is in effect, I know it'll be on his off list for good. On the bright side, there are plenty of places within a few short steps that are also good and don't turn away customers willing to pay a pretty penny for lunch while on a ski vacation. I am disappointed in this place to say the least.
P.S. Pics taken an hour later, at 3:00 pm. Still empty.