Black Tomato

We had a truly exceptional experience with Black Tomato! I can confidently say that our recent journey with Black Tomato was one of the most extraordinary vacations we’ve ever had! Traveling with four people through Spain, Portugal, and Morocco could have been a logistical challenge, but Black Tomato made it seamless and magical from start to finish. Every detail was meticulously planned, and everything—transfers, tours, accommodations—was executed flawlessly. We moved to a different city every few days, yet the trip felt effortless because of the care and expertise of the Black Tomato team. Our tour guides were simply exceptional. Each was a true expert in their respective city, sharing fascinating insights with a warm and personable approach that made us feel instantly connected. Their kindness and professionalism were unparalleled. From the moment we arrived until the time we departed, we were treated like VIPs. The hotel selections were perfect, each offering luxurious comfort and a unique flavor of the region. Having a local contact in each city was invaluable—they were always available to answer questions or help us make last-minute adjustments to the schedule. This trip has set the bar impossibly high thanks to Black Tomato’s incredible attention to detail and ability to create such a seamless, personalized experience. We’re already looking forward to booking our next adventure with them!

This was our first time using a travel company to create a trip itinerary, and we absolutely loved it. Black Tomato built us a beautiful 10-day trip to South Africa that totally changed our lives. The hotel and safari lodges our agent chose were top-notch, exactly what we were looking for. He also set us up with excellent guides and took care of all our inner-country travel. He was always an email away, but we honestly were able to figure out most things through the Black Tomato app, where every detail of our trip was located. Black Tomato is right up our alley when it comes to building the kind of travel experiences we want. I’d recommend them, hands down.

Absolutely amazing experience!! Unforgettable!! I travelled solo to Thailand, Vietnam, Cambodia, and Laos with Black Tomato and I cannot say enough wonderful things. From the first planning phone call to the welcome letter at my first hotel the entire process was seamless! It is worth every penny!! I have used other travel companies in the past and nothing compares to Black Tomato. Their attention to detail is just incredible and my trip was everything I imagined and more!! Every activity was planned to perfection and the hotels were amazing. Each English speaking guide was so friendly, welcoming, and made my experience so enjoyable and fun! I would without a doubt travel with them again and recommend them to anyone! 10/10!!!

My husband used Black Tomato to orchestrate our 10th anniversary trip. With a few phone calls and emails, he was able to surprise me with a trip that was planned and executed to perfection. I never lifted a finger. The travel, accommodations, excursions… everything was perfect. I cannot recommend this highly enough, and we’d absolutely use them again in the future.

Disappointing Service & Pricing Concerns – Black Tomato We booked a trip with Black Tomato expecting a premium, bespoke travel experience. Instead, our assigned representative, Caroline Quinn, was consistently difficult to reach, often only taking calls when it suited her, and was rude and unpleasant in tone. We paid $15,000 for a trip that, after reviewing the actual costs ourselves, should have been closer to $7,000. When we raised these concerns with the London office, we were told they could not address it immediately due to a company-wide meeting — delaying any resolution and leaving us feeling dismissed. For a company that markets itself as a high-end travel service, the lack of courtesy, transparency, and urgency was extremely disappointing. We cannot recommend Black Tomato based on our experience. #BlackTomato #TravelReview #LuxuryTravel #TripPlanning #TravelAdvice

Our experience w/Black Tomato was nothing less than spectacular! We crafted a 5-week trip to India with their help and every bit of planning made in advance prior to the trip came to life on the ground during the trip. In retrospect, that was because all BT advisors and planners with whom we spoke listened very carefully and thoughtfully to what we wished our trip to be. And then following up on that everyone with whom we worked made sure all details were covered and, further , that we understood exactly how. From the moment we arrived in India to the moment we left nothing was left to chance and everything was planned so we could maximize the quality of our experience and minimize behind-the-scene details and logistics. And when the invariable, but few, snafus occurred, the 24-hr BT emergency hot line was everything one would hope for. Not that our snafus were large or difficult but rather BT simply made sure they were resolved, literally, in realtime, so our entire journey went as planned. At the same time my wife and I had a some special dietary requests that required supervision and some cultural events we wanted to experience that weren’t on what we would imagine as a “usual” track. And all of those special things that we requested unfolded perfectly. What became apparent as we traveled,always and at each destination, was BT had extremely resourceful partners on the ground in India. And nothing was left to chance. We’ve since recommended BT to other family members and close friends. And we look forward to planning out future travels with BT. Yes, they are THAT good at what they do and BT really cares, cheerfully annd thoughtfully, about the quality of the experience they provide to clients.

We thoroughly enjoyed our Morocco Storybook Tour with Black Tomato. They did a tremendous job of melding fascinating, luxurious travel with an intricate storybook tale for our children that took us from the Medina of Marrakech through the Atlas Mountains and into the depths of the Sahara. We would highly recommend Black Tomato for anyone who is looking for safe, luxurious, adventurous travel with the peace of mind of knowing there is a whole team of people ensuring the success of your trip.

We just returned from our first Black Tomato trip experience and we couldn't be more pleased. Harriet and her team planned everything exceptionally while being very attentive to our preferences & desires. All arrangements from hotels, local transit, excursions, to dinner reservations were above expectations with superior levels of services. We're extremely pleased with Black Tomato and look forward to working with them on future trips. Our new "go to" travel professionals!