Mica100
Google
Appalling service since Uber took over. Myself and a woman with a very young and tired baby waited for the 1611 boat only to discover, via an Eastbound boat member of staff, that it had been cancelled. We then waited for the next one, to be told by an Uber pier member of staff (who hadn't been around earlier) that this boat had been cancelled too. There was absolutely no notification on the boards about these cancellations and when we asked about refunds, we were told "You'll be lucky!" Am really unimpressed. We don't blame the solitary member of staff, we blame the company. Get your act together.