Blackhorse Lane Ateliers - Shop

I love this store. I have bought some amazing jeans, jackets and other items of clothing from it. I also love that I have supported and benefited from a great British tailoring institution. However, if I were the owner, u would either fire the current front staff, or provide them basic training on being polite to customers. Basic politeness: like smile, make someone feel welcome. Especially someone who has spent 3000 GBP in your store in one year. At least acknowledge me and say fake hello. I am an Indian male, and don’t want to carelessly throw a racism charge, but gosh I wish your staff had a tad more courtesy. I won’t be back.

The service was very good, I was serviced by Quinton very professional and knowledgeable. I had questions about jeans I was never made to feel uncomfortable or that any of my questions were stupid. I tried a few pairs on and with minutes was able to find the denim and fit I wanted. I was extremely shocked by how fast the turn around was for the hemming less than 30 mins I would say.

I love love love my jeans, washed it based on instructions and it looks and feels like new! I'm so glad I walked in here with the nice lady who measured and adjusted it to my size within the day, and it's been one of my favorite purchases ever. I will be back next time I'm in London 💗

I was intrigued when i saw these jeans in a toast collection and on a trip from Oz decided to track them down. Lots of interesting stuff on line about their Japanese denim suppliers. The shop is in buzzing Kings Cross and the lovely shop lady helped guide my choice. She made some minor adjustments and gave advice on washing and care. I think the jeans are great and i really like the professionalism of the staff and company.

I don’t leave many reviews, but felt I had to after buying some jeans here today. I’m so pleased with them and the service was flawless. So patient, friendly and helpful. Highly recommended. This is a business to be supported.

Just go--you won't be disappointed. Stumbled into their store with my partner and had the best experience. Fantastic customer service and products. Everyone was patient, taking the time to walk through each fit, pull multiple sizes, and explain the pros and cons of the fabrics on hand. Shopping for high-end denim can sometimes be an exercise in patience, dealing with rolled eyes from staff who get frustrated with even the most simple questions. But not here. This is the kind of place that exemplifies why in-person shopping is great. I won't miss a visit to Blackhorse Lane when in London

In a flying visit to London, I bought a pair of chinos from here in the run up to Christmas. Although the trousers are great, I am writing this review purely because of the exceptional customer service I received. A particular shout out to Quentin who really went above and beyond.

Hadn’t bought jeans in quite a few years, and wanted to pick up something more responsibly made than the typical “fast fashion” retailers. Stuart did an excellent job walking me through the various styles and materials offered and helping me get the perfect fit. I also love that there is a repair service onsite to help extend the life of your purchases.