This Luxury Car Service Just Launched Private Tours in 2 of Europe’s Most Iconic Cities—and It Starts at Just $350
"I learned that Blacklane has introduced private four-hour sightseeing tours in London and Paris, expanding from its roots as a luxury chauffeur company that operates a fleet of newer, high-end cars with trained drivers. The tours include landmark visits with photo stops, flexible pick-up and drop-off, and a dedicated concierge who can tailor a day with airport transfers, restaurant bookings, or extra time; family-friendly vehicles and infant car seats are available on request, and travelers can add stops to customize their itinerary. The experience is positioned as a premium option (London tours start at £300, Paris tours at €300) and offered in electric models like the Mercedes‑Benz EQE, first-class cars such as the Mercedes‑Benz S‑Class or BMW 7 Series, and larger vans like the Mercedes‑Benz V‑Class, with plans to expand to additional cities." - Michael Cappetta
Michael Cappetta
Michael Cappetta is a travel writer with over 10 years of experience in journalism and television news.
Travel + Leisure Editorial Guidelines
Bitterly disappointed. I am a regular business traveller. Just arrived at london city airport from Milan with my partner. They said the car only had space for one suitcase?! and we would have to wait 90min for another car, so we got a taxi instead, what a joke. Nobody called or emailed to check we were travelling internationally and how much luggage we had. Very disappointed. Got into first taxi straight off the rank without any issues. Why pay for a premium service?
Gary R.
Google
Update - whilst the return collection had issues the company acted promptly to contact me and offered a fair resolution. Well done to the customer service team.
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Outward journey was fine. However, return to Heathrow and left waiting in arrivals without a driver for 15/20 minutes as ‘I only gets 45 minutes to wait and won’t get paid’ - Appalling, when travelling for 18 hours I would expect the driver/company to check our arrival time and ensure the car is waiting. Very poor!
Sameer J.
Google
An hour late for pickup at Heathrow, and they couldn’t arrange a replacement despite having multiple cars in the vicinity. They were happy for me to cancel. Uber is a gold standard in comparison to Blacklane!
Joel G.
Google
Pre booked a ride 6 days ahead. Ride wasn’t able to be synced in app so I was asked to cancel and rebook. I did and they attempted to charge £35 more. On the phone they did agree to rebook at the original price after some pushback.
The day of the ride I received a call 15 minutes before pickup to say the ride has been cancelled. This is despite receiving 2 confirmations of the booking.
Terrible company - do not use.
John H.
Google
Took an hour to clear customs and get bags at Heathrow , but driver left to pick up next ride. The “lack of customer” service representative could not reschedule ride and suggested we contact our travel agent in the US. Fortunately, we found a taxi large enough for three people and seven large bags.
Jonathan A.
Google
Abdul from Blacklane is, without question, the gold standard of professional chauffeurs. Punctual, polished, and exceptionally courteous, he turned a simple ride into a five-star experience. His driving was smooth, his demeanor calming, and his attention to detail unmatched. If every journey had an Abdul, travel would be a joy every time.
Frank S.
Google
Driver no show has left us stranded and unable to find an alternative. We will now almost definitely miss our flight home. Booked this months in advance. No solution offered by Blacklane. Unacceptably poor.
Doug R.
Google
I have been using Blacklane for a couple of years without an issue. Today the driver no showed us. He called and said he would be there a few minutes late. The BL concierge then called and said they driver was running late and would be there in 5 minutes. 30 minutes later he still had not arrived. We had to scramble to arrange another car to the airport. Very hard to communicate with BL. They don’t answer the phone. I deleted the app. I will not use them again.