Blacklane
Transportation service · Goulds Green ·

Blacklane

Transportation service · Goulds Green ·

Global chauffeur service offering luxury tours and airport transfers

customer service
driver no show
booking issues
late pickup
unsolicited upgrade
Blacklane by null

Information

6-9 The Square, Hayes, Uxbridge UB11 1FW, United Kingdom Get directions

Information

Static Map

6-9 The Square, Hayes, Uxbridge UB11 1FW, United Kingdom Get directions

blacklane.com
@blacklane

Features

Last updated

Dec 26, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2026 Postcard Technologies, Inc.
@travelleisure
28,641 Postcards · 5,539 Cities

This Luxury Car Service Just Launched Private Tours in 2 of Europe’s Most Iconic Cities—and It Starts at Just $350

"I learned that Blacklane has introduced private four-hour sightseeing tours in London and Paris, expanding from its roots as a luxury chauffeur company that operates a fleet of newer, high-end cars with trained drivers. The tours include landmark visits with photo stops, flexible pick-up and drop-off, and a dedicated concierge who can tailor a day with airport transfers, restaurant bookings, or extra time; family-friendly vehicles and infant car seats are available on request, and travelers can add stops to customize their itinerary. The experience is positioned as a premium option (London tours start at £300, Paris tours at €300) and offered in electric models like the Mercedes‑Benz EQE, first-class cars such as the Mercedes‑Benz S‑Class or BMW 7 Series, and larger vans like the Mercedes‑Benz V‑Class, with plans to expand to additional cities." - Michael Cappetta Michael Cappetta Michael Cappetta is a travel writer with over 10 years of experience in journalism and television news. Travel + Leisure Editorial Guidelines

https://www.travelandleisure.com/blacklane-private-chauffer-tour-london-paris-11787364
Blacklane

Gary R.

Google
Update - whilst the return collection had issues the company acted promptly to contact me and offered a fair resolution. Well done to the customer service team. ———— Outward journey was fine. However, return to Heathrow and left waiting in arrivals without a driver for 15/20 minutes as ‘I only gets 45 minutes to wait and won’t get paid’ - Appalling, when travelling for 18 hours I would expect the driver/company to check our arrival time and ensure the car is waiting. Very poor!

Sameer J.

Google
An hour late for pickup at Heathrow, and they couldn’t arrange a replacement despite having multiple cars in the vicinity. They were happy for me to cancel. Uber is a gold standard in comparison to Blacklane!

Jonathan A.

Google
Abdul from Blacklane is, without question, the gold standard of professional chauffeurs. Punctual, polished, and exceptionally courteous, he turned a simple ride into a five-star experience. His driving was smooth, his demeanor calming, and his attention to detail unmatched. If every journey had an Abdul, travel would be a joy every time.

John H.

Google
Took an hour to clear customs and get bags at Heathrow , but driver left to pick up next ride. The “lack of customer” service representative could not reschedule ride and suggested we contact our travel agent in the US. Fortunately, we found a taxi large enough for three people and seven large bags.

Joel G.

Google
Pre booked a ride 6 days ahead. Ride wasn’t able to be synced in app so I was asked to cancel and rebook. I did and they attempted to charge £35 more. On the phone they did agree to rebook at the original price after some pushback. The day of the ride I received a call 15 minutes before pickup to say the ride has been cancelled. This is despite receiving 2 confirmations of the booking. Terrible company - do not use.

Frank S.

Google
Driver no show has left us stranded and unable to find an alternative. We will now almost definitely miss our flight home. Booked this months in advance. No solution offered by Blacklane. Unacceptably poor.

Doug R.

Google
I have been using Blacklane for a couple of years without an issue. Today the driver no showed us. He called and said he would be there a few minutes late. The BL concierge then called and said they driver was running late and would be there in 5 minutes. 30 minutes later he still had not arrived. We had to scramble to arrange another car to the airport. Very hard to communicate with BL. They don’t answer the phone. I deleted the app. I will not use them again.

Eddie G.

Google
I can attest to Blacklane’s professionalism as I’ve experienced their chauffeur service through Emirates Business Class perks. The chauffeurs are consistently professional, with excellent manners and driving skills. Emirates frequently partners with Blacklane in certain countries, which speaks to their quality. However, what disappoints me about Blacklane is their tendency to “upgrade” the business-class sedan I book to an Alphard or a similar MPV. While MPVs may be more spacious, if I wanted one, I would have booked it. What I prefer is a sleek black Mercedes or Audi sedan. This unsolicited “upgrade” has led me to avoid using Blacklane services whenever possible.