Sam M.
Yelp
My negative rating is due to a negative experience I had with the keg deposit policy.
BE CAREFUL ABOUT GETTING BACK YOUR DEPOSIT ON KEGS!
I paid a $40 deposit on the keg on my credit card, and was told that anyone could return the keg to the store. My girlfriend returned it, and the employee told her she was 'all set'.
No mention whatsoever of their very strange deposit policy: you have to take the sticker off the keg and bring it to the register to get a deposit back IN CASH. He took the keg from her, sticker and all, told her she was all set, and walked off to put the keg away. What would you assume in that situation?
I had assumed that since the deposit was charged to my card, it would be returned to my card, as is usually the case with all deposits! But when I asked the manager about this, he said they returned deposits in cash. They keep no record of kegs going out/in except for the sticker they put on the keg. Which, again, they made no mention of when my girlfriend returned the keg.
My guess is the guys who work there don't mind making a quick buck on the ignorance of the customers who aren't careful to ask about getting their refund back. When I came in later to ask about it they were not at all surprised, like this sort of thing happened all the time.
I accept responsibility for being too trusting about getting the deposit back; I'm sure they do this all the time, and had I returned it myself and asked about it, they would have come clean. But I believe these guys have an obligation to explain their rules clearly, ESPECIALLY at the time it is being returned. Instead, an employee took advantage of these hidden rules to make a quick buck, and the manager was completely indifferent (and actually kind of a prick, I wasn't asking for him or being aggressive, and he was loudly saying how he didn't like dealing with problems as he walked over...)