Kay N
Google
Blank Street on 91st & Broadway used to be our favorite. My wife and I came here all the time—especially during her pregnancy, when the strawberry shortcake Matcha with extra strawberry sauce was her absolute favorite craving. We were happy to pay extra for it and never had an issue—until today.
We were abruptly told by Olivia that a “new policy” prevents them from adding extra sauce, even if we’re willing to pay. When we politely pushed back, she brushed us off and said, “Take it up with Corporate.” No empathy, no effort—just cold dismissal.
We used to tell everyone that Blank Street was the best. Now? We won’t be coming back—not to this location, and not to any Blank Street. You didn’t just lose two regulars—you lost loyal advocates. Corporate, I hope you’re listening—this is how you destroy customer trust.