K
Google
Honestly a horrible experience – nothing close to 5 stars
This hotel was an absolute disaster from start to finish. The service is awful, starting with the rooms and ending at the pool.
• While taking a shower, the hot water cut off completely — right when I had shampoo in my hair — and it didn’t come back for hours. The toilet flush worked only sometimes.
• The “fine dining” restaurant? Closed for a private party, leaving guests with only room service, which came with long wait times.
• At the pool, every sunbed was “reserved” with towels from morning till evening, yet most stayed empty. Their policy allows guests to hoard as many beds as they want, whether they show up or not.
• The air conditioning is a nightmare: either a steaming hot room or, in September/October, freezing cold because there’s no heating system at all.
• Management is unprofessional and indifferent to guest comfort.
If you arrive with a car, expect to pay €30 a day for outdoor parking. On top of that, they occasionally return your car covered in bird droppings.
Breakfast? We waited 45 minutes for a poached egg. Nighttime? Forget about rest. There was a loud party in the hotel until 2 a.m. — the music was so strong it shook the rooms. Only after I threatened to call the police did they slightly lower the volume, but it was still impossible to sleep.
All this while paying over €1,000 a night. It’s beyond me how this hotel is considered a “Leading Hotel of the World” or how it holds 5 stars. Completely undeserving.
Verdict: Never again.