Amanda M.
Google
Bless Hotel Madrid was just…okay. While the lobby (and its restaurant) is beautiful, the check in and wait staff are kind, and the location is perfect for exploring Madrid, I would not categorize this hotel as 5 star.
A 5 star hotel must get the basics correct - frankly, perfect - in this instance the condition of the room did not live up to this test. Our room had immense water damage in the bathroom which resulted in cracked shower floors, a warped ceiling, and, most concerning, an overpowering sewage smell. Further, during our stay, the bathroom’s sinks drained quite slowly, requiring attention from the maintenance staff.
It’s unfortunate as avoiding these problems should be seen as the brilliant basics for a hotel that wants to be categorized as a luxury, 5-star establishment - these are items that visitors should not have to encounter at any hotel. The staff did their best to provide quick fixes to these issues (spraying the room, unclogging drains); however, ownership would be well suited moving expenses away from the pretty and picture-worthy towards what guests will always pay for - well-functioning, clean rooms.
I will not be back. I also would not recommend this hotel to others. Time was dedicated to the details - just the wrong ones.