Lika
Google
As an Eastern European I wanted to like this place, but I couldn’t, mainly because of the service.
I’ve seen somebody having a very similar experience, but essentially: I arrived before a friend and ordered a coffee while I was waiting. The coffee didn’t arrive for 20min (when my friend has already joined) and it wasn’t what I ordered, which is ok, they immediately offered to fix it. I would expect my coffee to be prioritised, yet it wasn’t for another 15-20min before I finally got it. Unless they were freshly roasting the coffee beans downstairs, I can’t wrap the 40min wait for a coffee around my head.
You’d think that we probably made a food order somewhere between my friend arriving, or the wrong coffee brought to our table, however we had to chase the waiters because they were too busy polishing cutlery or whatever they were doing at the station, instead of keeping an eye on the tables.
Another unpleasant surprise happened when my friend wanted to order some of the fresh tea to go. She asked if it was available, receive a confirmation and paid for it straight away to only find out 5min later that it’s actually not in stock. The cherry on top was that they refunded her with a lot of small coins. Again, not a massive issue, but definitely adds up with the rest to an unpleasant experience.
Generally, I would say, it is a nice place, if you are lucky to get served quickly. However, it seems a bit too chaotic and amateur for now.
P.S. an ugly picture of their cups - but they are so so beautiful!