Rosie Hosker
SerpAPI
Overall disappointed with the experience.
It was my first time getting my eyebrows laminated so was a little unsure of what to expect, I told this to the practitioner in the hope she would explain what she was doing but she just put stuff on and off without talking, there were times when the formula had to sit for a while and rather than say ‘I’m just leaving this for a few minutes’ we just sat in complete silence with me wondering what’s happening. I know it’s not a big deal, but a bit of explanation would have been appreciated.
The real hit came with the bill at the end though, I was expecting to pay £65 for lamination and tint, but it ended up costing me nearly double as the practitioner insisted I had to buy this eyebrow serum for £50 to keep the brows hydrated post treatment.
This wasn’t mentioned ANYWHERE on the website or aftercare instructions, and I was left really upset by this. If something has to be used in aftercare then it needs to be disclosed to the customer beforehand. I felt really cheated and upset by this.
So, overall not the best experience.