Chawleyf1 S.
Yelp
My first and last visit. I rarely give a poor review, but I did leave quite disappointed. I was originally excited to try an upscale and classy restaurant in my city of Alma. For positives, the decor is an interesting cyber restaurant/cafe. The food and drink, a mocktail Raspberry Mule, WAS tasty. I ordered the spicy chicken sandwich and since there was no ounces listed, I asked how big the fillet was. The waitress indicated a patty about 4 inches across with her hands. What I got was a tiny piece of chicken that covered less than half the bun, maybe 1.5 inches across; if it was more than 1.5 ounces, I would be surprised. When I mentioned this, the waitress checked with the manager on 07/13/2023 at about 2:30 pm, and he never came to talk, but refused to do anything about it. I would have been satisfied with $3-$5 off, or a 2nd chicken patty, but got nothing. This is very poor customer service, and very poor business, mostly by the manager. I definitely won't spend another penny there. The decor/atmosphere got 4 stars, the food 2 on flavor alone, the service got no stars, the overall was one star. I normally tip 20-25 %, rarely 10 % for bad food or service, but this time the waitress got 2 pennies, as in, "I gave them, cordially but firmly, my 2 cents worth". For their lack of flexibility and service, they got this bad review. I won't be back. If you want a good chicken sandwich with fries in Alma, go to McDonald's. Try to get better, Block House.