Sydney D.
Yelp
This place is fantastic! So well done and I consider myself a significant fan of haunted houses. They also happen to have set themselves apart by being incredibly hadicap friendly. And I say friendly not just for accessibility standards, but for their overall actions and reactions as well.
I went here a couple years ago while visiting friends. My friends had done their due diligence and called and made sure it was handicap accessible. It was, they had an elevator and ramps and such, so they went ahead and bought tickets for the whole group.
Well, when we got there, the elevator was out. Which I had no issue with, seeing as s this is something you just deal with as a disabled person. You cannot predict when technology will decide to cease working. And that's not anyone's fault and I don't blame people for that. I was prepared to just let my friends go without me while I wait in the lobby for them when the owner came out and basically told me that I was going to get to go in, no matter what.
Then 4 security guys came out, picked up my chair on each corner and carried me up several flights of narrow New York City stairs to the haunted house. They personally escorted me through the entire thing so my friends could enjoy the experience without having to push me through (so kind & so beyond & something extra). Then when it was over, we took a maintenance elevator to the loading dock and they lifted me down that as well.
The owner also came back out and said because of the inconvenience, that anytime I want to come back, I will do so as his guest.
I forget his name now but he was the sweetest man I have yet to meet and went above and beyond the call of customer service demands. I don't expect this level from places. But it's so nice when it happens and I always remember. Which means I recommend this place to absolutely anyone who visits NYC during October. And I hear they hold it in February too, from what I can remember.
(For additional information, read Hilary L.'s post, as she was the group member who arranged all this. But I had to point out how wonderful they were, even if it was 2 years ago.)