Jade Y.
Google
We had a reservation at 5:15 PM (the restaurant opens at 5), and when we arrived, there were already a few groups seated near us. Our server sat us down and then just left — no asking us for water or drinks, no check-in. We waited for about 15 minutes, trying to get someone’s attention. We even raised our hands several times, but none of the staff came over and one even looked at my hand but ignored me. The most frustrating part was that a few servers were just standing together near the counter, talking instead of checking on tables.
Eventually, we had to call out to a server who was serving a nearby table and ask them directly if we could at least get some water. Meanwhile, another group that arrived after us was greeted right away and immediately given water and bread. What we noticed was that there was just a different energy to us vs other tables. I don’t know if it was just poor service or something else — we were the only Asian table there, so… do with that what you will…
The food, however, was phenomenal.
• The pomodoro pizza with pepperoni and jalapeños was absolutely delicious — crispy crust, flavorful sauce, and the jalapeños added the perfect kick.
• The steak was flavorful and well-seasoned but came out a bit cold.
• The spaghetti carbonara was rich and tasty but also not hot, and was cold which was disappointing.
• The Italian soda was refreshing and delicious.
At some point, I think the staff realized how long we’d been waiting because they brought out a complimentary burrata — a nice gesture, but it didn’t really make up for the slow and inattentive service. Both the pasta and steak also took a really long time to arrive.
Overall, the food was fantastic, but the service completely missed the mark. It’s hard to enjoy such great food when you spend the first part of your meal feeling ignored and overlooked.