Bloomingdale's

Had a really nice time sampling fragrances here with my lovely wife after lunch. Great selection including Roja, Marly, Acqua di Parma. Super nice people.

Mary Pat Mcauliffe at Bloomingdale’s is amazing, deserves 10/5 stars… I fell down, spilled my coffee, and she saved me with cologne purchase in a while! Highly recommended, I even bought 2.

I'm really disappointed with how Bloomingdale's handled my recent exchange request. Here's what happened: 1. Wrong size received - On April 21st, I received a dress I ordered in size M (clearly stated in my order confirmation) as a gift for my mom. Since I was bringing it to China, I didn't open it until I got home, only to find they sent size S instead. 2. Contacted within 30 days - I reached out to customer service on May 21st - exactly 30 days after delivery (April has 30 days, so simple math says this should count). Your policy states: > "Report within 30 days of delivery for wrong/damaged items... If not reported within 30 days, we cannot issue a refund." But nowhere does it say exchanges (not refunds!) have the same strict deadline! 3. Ridiculous policy interpretation - The agent claimed the 30-day window includes the delivery day (April 21), making May 20 the cutoff. That's: - Mathematically wrong (April 21-May 21 = 30 days) - Completely unreasonable for an exchange request 4. Terrible customer service - The agent refused to escalate or offer any solution (store credit? supervisor review?). For a department store of your reputation, this lack of flexibility is shocking. All I wanted was to exchange for the correct size - something that should be simple. Instead, I got rigid policy enforcement and zero customer care. This experience has seriously made me reconsider shopping at Bloomingdale's in the future. This is no way to treat loyal customers. I hope Bloomingdale's rethinks how it handles these situations.

I had an amazing experience with Nishan! I really hope I’m pronouncing his name right because he was incredibly welcoming from the moment I stepped in until I checked out. His service was outstanding and made my visit truly unforgettable!

Huge shout to Jose Eduardo at Ted Baker, he was such a gentleman and a true professional, very knowledgeable with style and outfits. I had my anniversary weekend and he outfitted me with 2 slick outfits. Couldn’t have looked more dapper. Thanks Jose for dialing me in. 💎👌💯

I had very poor service. On a Thursday afternoon at 3 pm, there were hardly any clerks on the women's floor, but there were many customers looking for help. The one clerk I eventually found was unhelpful and a little rude. Bloomingdales is supposed to be known for its exceptional service, but that was not my experience.

Terrible customer service. I went to purchase a gift, and I waited over 30 minutes without any help. I asked multiple sales people for help with items and they claim to check and they never come back. Sales people refused to call a manager. By far the worst customer service I had seen in a while. Avoid this store/location or go try yourself.

My husband and I had a wonderful shopping experience at Bloomingdale's Fashion Valley Mall in San Diego, California, during our pre-Christmas visit. He surprised me with a beautiful green cashmere sweater, which I cherished and wore twice before noticing some pilling on the fabric. Unfortunately, we do not have a Bloomingdale's in Austin, Texas, where we reside, so I had to wait until our return to San Diego to address the issue. Upon arriving at Bloomingdale's, I was immediately greeted by Mariana, the Customer Service Manager, who exuded warmth and professionalism. Despite the lack of tags on the sweater, Mariana understood my concern about the quality and graciously processed a refund to my credit card without hesitation. Her exceptional customer service exceeded my expectations and left me thoroughly impressed. Mariana's thoughtful gesture of personally escorting me to the second floor, instead of simply directing me, demonstrated her commitment to ensuring my needs were met. Her attentiveness and understanding made me feel valued as a customer. Likewise, Lisa was an absolute pleasure to work with. Her extensive knowledge of fashion, coupled with her attentive listening skills, made our search for the perfect dress a breeze. Even though we didn't find the ideal dress that day, Lisa's suggestions provided me with valuable insights for my ongoing search. Both Mariana and Lisa are exemplary employees whose dedication to customer service is commendable. Bloomingdale's is truly fortunate to have such outstanding professionals on their team, and I'm grateful to have been on the receiving end of their exceptional assistance. Their combined efforts transformed my shopping experience into a memorable and enjoyable one, and I cannot thank them enough for their kindness and expertise.

This has been my favorite store the past 2 years, more than Nordstrom. I love the selection in every department. The staff are consistently pleasant and helpful here- our go to person there is PHIL! Shout out to him!