Melinoé “No Mercy” Greenwood
Google
Thinking it was a "Boutique hotel" was a mistake, imagine mad monkey without the party.
Rooms are a sad state and covered in perfume/bleach/softeners and I didn't enjoy anything, bed was too soft matched with lumpy hard pillows (my bed was like a hammock, no support and I sunk in to it),TV cable broken, Aircon so poor and noisy,doors not sealed,locks faulty,fridge smelly/noisy and everything ment a trip to reception.......want room cleaned.... reception, want water...across from reception, want to talk to reception......go to reception, want to complain at 0300 that block is noisy.....get up and down to reception.They informed me when I came in I had to request my room cleaned......at reception but I didn't realise I'd be micro managing my stay, from pillows to water To bin bags, floods and batteries,I had to chase staff down. I was so fed up I just gave up asking as English is not understood or spoken. The odd word like tour, cash and beer was clear however speak in a sentence and you get "WHAT" barked in your face.
Flooding from rain happened,water literally pouring in under and through the door, I nipped to reception for help and I get a young lad point at pool towels.....I spent all evening mopping up water and wringing out towels.
Staff are so full of excuses it's unreal......"I just learning".....is the best I've heard and I get it however I don't believe it.
Aircon was loud so I get staff, he claims he's an expert however when I went into basics he couldn't hold up. I tried to explain a room needs to be sealed for Aircon to work efficiently and coil may be frozen. He advised me to use it pointed at my bed at 16°, I explained I wanted the room cool and conditioned and have the fan for what he's advising however he looked perplexed and said they're all like this. Second room was no better as the grate was removed from the Aircon outside so it sounded like a helicopter. A language barrier with concierge despite him trying his best throughout our stay even though he seemed fed up too(older gentleman in shirt/front of house was patient and helpful all the rest were on break on their phones everytime I see them)
The staff smile but hover, I see the jobs need doing however they so slow keep sitting for breaks on their phones.
Stop the phones, work means work. If they've finished their job they must find another not linger. I'm not from Asia so everyone Asian looks the same and I have no idea who staff are other than the reception.
The pool was nice however two hard basketballs 24/7,bang bang bang,splash in the face with force and the cleaner started cleaning the pool @6-7 and still going gone 0900 daily(good hygiene but in your own time.....like I said, a hostel)No early morning swim or in with the chemicals or basket ball players later on, no peace by the pool and nowhere near enough seating.
I got in early accidentally when the treatment was in and when the staff finally came told us I asked why no sign, he pointed to a sign (the yellow slippery surface one)I saw the cleaner put out before she mopped the floor, how was I too know that ment "chemical hazard" too.
To let the lady's who knows what I mean but the PH is f'd down there now....
Regardless it wasn't a bad stay but it wasn't what it was made out to be.
It's basically a hostel with cheap basic private rooms and long termers.
I'm not sure what's going on with the garbage pile down the side of the block however hotels with no garbage collection are a no no for me.
Lastly the thin white satin curtains in "jade" are useless, so is the matteress, Aircon, locks and the back door.
