Scott F.
Yelp
I wish I could rate it zero.
I looked this place up since I live down the street. Wanted to try a new breakfast/brunch spot around the area for the times I'm dragging ass on the weekend and want to stay close. The reviews looked good, so I decided to go today.
Walked in and was immediately greeted. Awesome.
Then, I was ignored as I sat at the bar. The diner had maybe 10 people there at the time (11:00AM). Staff was counted at 5 that I could see. One woman behind the flattop to the right, 3 younger girl wait staff and someone I saw poking their head out behind some window area (no idea if it's kitchen or more food going on back there) between the front and back.
I proceed to read the menu through twice while waiting for anyone to acknowledge me and ask if I would like a cup of coffee. One wait staff member was explaining to the cook something and the cook was arguing. The waitress left obviously befuddled and spoke to another girl who brought her back to the cook to explain the issue. Obvious lack of communication. Then the cook started dressing her down to people she knew (or didn't) right behind her seated at the bar. I expect a little venom from short-order staff at diners, but she was being pretty salty about an obvious miscommunication.
Passed by at least 20 times by all three girls without so much as "Can I grab you a coffee?" They were putting iced coffee in the fridge, playing with cups, doing this and that, all the while I'm sitting there with nothing in front of me and a menu in my hand trying to make eye contact.
Then two girls came in and sat down next to me, again, at the bar. They were also greeted with the hello, but left to wait. A few more minutes (longer than they should have waited) pass and the waitress comes to them and asks them what they want to drink. WTF? What am I, chopped liver?
As soon as the girls were asked, I got up, put on my coat and walked out. Not even a whiff of asking why I was leaving or if they could help me with anything. If they had at least made that gesture I would have stayed and tried the food. Everyone can have a bad day, but all 5 of them when they were not even close to slammed?
Note to owner/manager. Your staff are the ambassadors to your livelihood. The 5 people working today were at best ambivalent, at worst completely incompetent. 10 minutes and never asked if I wanted a drink... at the bar... in a diner... filled with 10 people and 5 staff?
I have been to diners all over the country, from cities to po-dunk towns. Some rough and tumble places. But I have never once sat without a coffee for 10 minutes. I expect swearing. I expect bitching. I expect regulars getting priority. I don't expect to be completely ignored.
-5 stars.