Gracelyn H.
Yelp
My mom and I stopped here for lunch today before we left to drive back downstate after the 4th. To say it was a disappointment is an understatement. We went to the rooftop to eat, and were told it would be about a 15 minute wait, which was tolerable. We were seated around 1:30 pm, about 15 min later. Our waitress came to our table, took our drink order, came back with our drinks, took our food order, and we never saw her again. Fast forward about 25-30 min later, we had to ask another waitress for a refill on our drinks. Another 20-25 min go by, and no one has acknowledged us, not even the other waitresses. It felt like we were invisible, even though we were sitting in the middle of the room. We asked another waitress when our food would be out, and she said she would check. After that, another couple who sat down after us got their food and my mom and I decided to get up and leave since we had waited nearly an HOUR to get our food. While walking out, we told our waitress that we had been waiting for almost an hour, and she said that my ham sandwich was ready, however the kitchen was "backed up". I'm not sure how that was true since everyone else has their food. Our waitress said she would bring my sandwich out in a minute, however my mom's nachos still weren't done. We waited about 5 more minutes before my mom went up and grabbed my plate that was still sitting on the shelf untouched. She came back to the table, and I noticed that I had potato chips, when I had ordered coleslaw. This wasn't a big deal to me, but since my mom was already heated, she went back to the food shelf and yelled into the kitchen for coleslaw. After that, my mom finally got her nachos and our food was honestly mediocre. We had to yet again ask for the bill, and ask for it to be taken back. While we were leaving (2 hours later), I heard someone say loudly, "Poor girl, you can see how busy she is" (talking about our young, clearly new, waitress). The staff are lucky my mom didn't hear, or else things would have been much worse. They had about 5 waitresses working the rooftop, and our waitress had our table and maybe one or two others. I understand if you're a new worker, I've been there too, but the least you can do is check up on your customers. Especially the other waitresses. I'm sorry this review is long, thank you if you've read this far. This is the worst experience I've ever had at a restaurant and I will never be coming back, even to the restaurant below.