Marc Rodman
Google
Overall amazing experience. Very Nice staff and absolutely beautiful grounds. When we walked into the room, the air conditioner was shut off due to doing some service, but was quickly resolved, and the room was very cold throughout the stay. Love how comfortable the beds were as well. Plenty of room for the six of us all having our own separate showers, bathrooms and beds.
There is only one major issue that I don’t assume happening at all on the regular. One of the evenings there was a significant disturbance of what sounded like to rival Gangs from New York. We don’t know what the issue was, but there was major fighting right outside our door with threatening the other party. We call down to security at 1 AM and they were unwilling to assist without calling their manager. Just put us in what we felt was a very dangerous position and the security guard would not call the police so we had to do that ourselves.
I think there needs to simply be better training for the security staff. There was a woman from security by the pool that my wife became really good friends with and was so so sweet. We told her about the incident and she felt really bad.
Obviously, we didn’t sleep that night and I was hoping to get reimbursed for one night stay due to the issue But that didn’t happen.
Other than that issue, I would not hesitate to stay here as overall it’s incredibly safe, relaxing, and comfortable to be in with beautiful views of the ocean.
Just train your staff better on dealing with dangerous issues.