O2589CTmarkp
Google
We have stayed at your inn many times in the past decades and always have had a good experience. This time not so much. We did a spur of the moment trip to see the Neil Diamond tribute, we have to plan last minute due to my recent pancreatic cancer and never know when a good few days will be. Since traveling is becoming more rare we splurged and got a nice suite. We stayed 2 nights, Thursday 6/26 was fine, but Friday there was someone in the room above our room #135. They arrived about 4pm and we heard what we thought were kids running and jumping off of bed/furniture. After a few hours they must have left for dinner, as it was quiet. Then they returned, and it actually got worse, the jumping and running. The vibrations were quite loud. We assumed they would go to bed around 10-11, and it would get quiet, but it did not. It continued to about 2am, then started back up around 7am. I am not exaggerating, it sounded like someone was racing around and jumping onto the floor, and also heard dropping of heavy items on the floor. We called the front desk twice, once with no answer, then the second time got a hold of someone but nothing changed. This really put a damper on our special two days in a suite for the first time. I believe it was one person, maybe someone that was mentally challenged that did not know better ? I realize this is really out of your control, but thought you should know. I am curious if others on his floor or adjacent rooms said anything to you as well. We requested a top floor room, but one must not have been available.|Ref Folio: 343964-0|I sent this to the front desk shortly after our stay, worker responded that she would forward to manger(s), never heard a word back from management.