Andreas N.
Yelp
We stayed one night at the Blue Horizon in April 2017. Here's the story:
The hotel grounds are absolutely gorgeous. The pool is beautiful and the restaurant overlooks the sea and a nearby island. There are horses roaming the grounds casually wandering around, and you are free to walk up to them. There's also a little terrace on top of the restaurant, where you can get an amazing view of the green grounds and beautiful garden. The bar is small, but well-equipped and arriving late in the afternoon, we did get good service by the bartender there.
However, while the grounds are quite something, the main building seems very worn down. There were so bathrooms in the back where water was leaking out on the floor of the hallway. Our room , while with working AC, had a lot of dust/dirt on the mosquito/bug-screens. We believe the screens were doing their job though, which made it all-the-while more surprising to 1) Find two giant moth on the back of my pillow at night and 2) wake up the next day and notice some suspicious-looking bug bites on my arm, specifically four groupings of three bites in each. I had noticed a few reviews mentioning concerns about such thing, but the hotel's online response was that no other guests had mentioned anything. This is me mentioning it, as I did to the receptionist right before we left. I have to admit, it's possible we got these the night before and that the groupings are coincidental and were simply regular mosquito bites, but that's not really the worst part I feel: The two young gentleman in the reception did not seem very surprised, or even interested in the problem(!), and did not seem disturbed at all at the potential news that they had a bug-infestation(!) (Again, it could just be mosquito bites, but when a client mentions something like this I would expect the staff to be worried and ask questions, not be casual!), so we left it at that. After all, most everything else had been nice.
Another peeve, was the bad service we had in the morning. The waitress was not very friendly or service minded on more than one occasion. Although she did her job, it felt a lot like we were inconveniencing her. At the cost of the room and the food/beverages, which was not cheap, we would have expected a more professional and forthcoming attitude. (For example, when asking for coffee in the morning, a response such as "Yes of course you can have some coffee, would you like me to bring it to your room?", or at least serve the coffee in a nice, regular mug/coffee cup with a saucer and a napkin, not in a carton cup(?!)). Generally. the morning staff at the restaurant and bar did not seem very service minded - sitting around and chatting in the bar area most of the time I walked by.
Receptionist staff was helpful in providing towels, giving a tour of the hotel, and even driving me into the city one time on their way home.
I would probably have left a 5-star rating, had it not been for 1) bad restaurant/morning service, 2) a leak in the hall-way around the bathrooms and 3) the unsurprised, and unconcerned attitude towards me mentioning possible bug-bites to the reception. It seems that Blue Horizon Resort has a beautiful pearl of a hotel, but maybe are getting a little lazy - resting on their laurels a bit. Hopefully they will see to these issues.
Extra note: I also noticed on another site, after writing this review the first time. that when the hotel responds to reviews, they typically are dismissive and don't take any responsibility for anything wrong. Basically, "the guests got it wrong" seems to be their motto, not "The customer is always right". I expect any feedback on this review from the Resort to staunchly deny bugs of any kind and that I was not clear enough, furthermore they will likely tell me that they do not have room service, so an offer to bring coffee to the room should never be expected (Any hotel school would tell you differently. The morning staff was just sort of sitting around, apparently not working.), and that leaks can occur at any time, but they always take care of it... (It was there for two days and no one even took a mop to it...). Please, to the BH management, respect your customers, or some day they will stop showing up.