Blue Iris

We had a wonderful stay at Blue Iris. The rooms were beautifully decorated and had a welcoming, boutique feel. We really enjoyed the complimentary happy hour — a nice touch that made us feel at home. Breakfast was light but satisfying, with options like croissants and overnight oats. The location was also great — convenient and peaceful. The only downsides were noise and the lack of A/C in certain areas. We stayed in Room 1, and unfortunately, we could hear guests in the room above us walking around after 1 a.m., which made it hard to sleep. Also, while our main bedroom was comfortable, the two sitting areas where our children slept did not have A/C and stayed quite warm at night. Overall, we really liked the vibe and style of Blue Iris, and with a few comfort upgrades, it could be perfect.

Disappointing Experience at a Five-Star Hotel – Poor Service Overshadowed the Stay I typically expect a high standard of service when staying at a five-star property, but unfortunately, my experience at this hotel was far from what one would expect at such a level. The most glaring issue throughout the stay was the lack of basic customer service and professionalism from the staff. Upon arrival, we were not greeted—in fact, the staff displayed a noticeably cold and condescending attitude. There were no smiles, no warm welcome—just uncomfortable stares and a dismissive demeanor. This immediately set a negative tone for our stay. One of the most surprising elements was the lack of assistance with luggage, especially given the property’s steep staircases and upscale status. No help was offered, and requests were met with indifference. On another occasion, we were left standing at the front desk for an extended period while a staff member, who appeared to be on a personal phone call, completely ignored our presence. Breakfast, which was included with our stay, was also mishandled. Staff were consistently absent, and we were never served breakfast despite multiple reminders. When we asked to speak with a manager—both before and during our stay—we were repeatedly told that the general manager was either “unreachable” or not on property. This seemed to be a recurring excuse rather than a temporary circumstance. At one point during the day, there were no staff members on-site at all. We actually encountered a team member walking down the street away from the hotel. This lack of consistent staffing raises serious concerns about the hotel’s operations. Similarly, although staff were supposed to be available at the front desk until 11 PM, a sign was placed stating they were “unreachable” at 8 PM—after which no one returned for the remainder of the evening. Ultimately, guests are left to fend for themselves, with virtually no support or service on-site. While I could list additional instances of disorganized or inappropriate staff behavior, I believe the above examples provide sufficient warning for anyone considering this property. For a hotel claiming to be five-star, the experience was deeply disappointing, and I would not recommend this property until serious improvements are made to management, staff training, and overall guest support.

What a perfect location for exploring Nantucket. Very centrally located, lovely room and lobby area. Loved the happy hour on the patio by the fire and light breakfast each morning. Wonderful friendly and helpful staff. Thanks for a wonderful stay!

This place is perfect. The decor is just right for a place like Nantucket. They have many charming touches like lemon water in crystal glasses and you get a whiff of a spicy flowery smell every time you walk in. There was a mixup with our reservation because of Expedia but they more than made up for it. I would stay here again for sure.

Beautiful hotel, great location, very kind and welcoming staff. The property and rooms were very nicely appointed and beautifully decorated. Would not hesitate to stay at the Blue Iris again in the future!

They offer free bikes to check out, which we drove to the beach for the sunset on the evening we checked in. The breakfast was delicious and healthy. We had a very enjoyable visit.

King room was spacious. The refrigerator was also a bonus. There was a closet and a wardrobe so plenty of space to hang clothes/unpack. Reception & service was warm and welcoming. The hotel had a personal boutique feel. The bikes were a great, we used them everyday, (if there were beach chairs available it would have been nice too). The back yard was gorgeous and great for morning coffee/ evening drinks. One negative was that our shower drain didn’t go down very well. Showering ended up with ankle deep water. The AC woke me up a few times at night as it made a loud noise when it kicked on. Overall good stay.

Pros. Great location and the rooms were nice. Loved that there were communal bikes to use and the daily cocktail hour. The daytime host was lovely, friendly and welcoming. Cons. The evening host was not friendly and didn't appear to enjoy her job. I was taken aback by how rude and unhelpful she was. Really soured our experience and did not feel comfortable around her. Following check out for the room I pre-paid, I was charged again in error. To be fair, they resolved it fairly quickly but shouldn't have happened in the first place.

Wish I could give this more than five stars! We stayed at the Blue Iris for my 30th birthday this past weekend. The hotel is stunning, location is fantastic but what truly sold us on this property was the incredible staff, especially Cristhian! Cristhian's hospitality made our trip one that we will never forget. He always went above and beyond to make sure we had everything we needed and went out of his way to get us something if the hotel didn't have it. I don't think I've ever had better hospitality - the four seasons has nothing on Cristhian!! There are many beautiful properties on the island but this one takes the cake thanks to Cristhian, Anastasija and staff!!! We will only book with Blue Iris moving forward when we come to the island! Cristhian WE LOVE YOU!!!!!!!!! Thank you for making this trip one we will truly never forget.

Not what we expected at all. We have stayed in Nantucket many times and every location was lovely but here We witnessed multiple people change rooms over three days there. We also changed rooms. The first room had part of the window covering falling off amongst other issues. lol the manager said they had someone coming to fix the window covering (a corner) but c'mon. He could have easily double taped it or done anything to make it look decent. After we left it the next girls in that room said there was no dryer only the attachments and came back out again after the plugs breaker was killed several times. Unfortunately the manager left a young female employee with only a single days training alone. We know this because we helped her find the breaker for the this room that we vacated that the new occupants kept blowing the breaker using the steamer and a curling iron at the same time. The employees are lovely but with management like they have they will never stay. The location is the only redeeming factor. Whomever owns this hotel should be there, train and hire someone who makes this connection with the hotel and their guests. The coffee is terrible and so are the bicycles. They aren't kept up. Also the employees sit at a round table by the door like customers with their laptops and iPads which is as bad as a bar owner sitting at the end of a bar like it's his office. The little room to have a complimentary drink is dark and hot and uncomfortable. Not our kind of place for the price. There was a lively African American woman who help after I fell and soooo gracious. The new girl just two days in also lovely. Work harder to keep them and get rid of your manager who clearly doesn't know or care how to run a hotel.

We were fortunate to find this little gem in the wonderful city of Nantucket. Staff was very helpful, kind and fun to be around. Our room was clean and quaint and in a perfect location to walk to whatever we needed.