Harsh Rathod
Google
⭐ 2/5 – Beautiful Location, Terrible Service
Blue Lagoon Cola Resort is in a stunning location with breathtaking beach views and a nearby kayaking excursion that offers some of the best scenic experiences in Goa. However, the resort itself was a massive disappointment, mainly due to its poor service and lack of basic hospitality standards.
Overpriced and Unfair Pricing
Goa generally follows the norm where water is free for guests, and drinks or other items are sold at MRP or slightly higher for those staying at the resort. However, at this resort, the prices were excessively high for both guests and visitors alike. We stayed for three days in three rooms, and yet, they only deducted the cost of three bottles of water—one bottle per room for the entire stay. This is simply unacceptable. Providing drinking water should be a basic courtesy, not a luxury.
Horrible Room Service and Cleanliness
The room service was non-existent. They showed up on the first day to show us the rooms and then disappeared completely. We had to clean the rooms ourselves. Just because it’s a beach resort doesn’t mean housekeeping can be ignored. Sand and dust accumulate quickly, and it was frustrating to be left to deal with it on our own. Additionally, the lighting in the rooms was terrible, making the stay even more uncomfortable.
Transportation Woes – No Proper Road
One of the worst experiences was getting to the resort. There is no proper road access, and reaching the resort involves about 3 km of off-road travel on a dusty, uneven path. There are no streetlights at night, making the journey dangerous. Twice, we nearly fell while navigating the rough terrain. By the time we arrived, our clothes were covered in dust, and the air quality was so bad that it left us coughing. To make matters worse, the resort charges extra for transportation despite this inconvenience.
The Only Saving Grace – The View
The only redeeming factor of this resort is its stunning location. The view from the resort is one of the best I have ever seen, and the nearby kayaking excursion is a wonderful experience with breathtaking scenery. But unfortunately, that alone does not make up for the poor management and service.
Final Verdict
If you’re planning to visit Cola Beach, you might enjoy the view, but I cannot recommend staying at this resort. The lack of hospitality, overpriced services, and difficult access make it a frustrating experience. Unless the management improves, this resort is not worth the money.