Diana Moru
Google
Disorganized payment system. The hotel charges Ksh 150 to view the waterfalls and another Ksh 150 for the animal park, or you can pay for each attraction individually. We opted to pay for the animal park only at the main entrance. However, upon arriving at the park gate, we were asked to pay again. This was confusing and disappointing, as we had been clearly told we could pay individually. The hotel needs to improve coordination and provide consistent information to avoid frustrating guests.