Blue Waters Hotel

The management needs to do better with the iron issue. There are limited irons at the reception, every time when I needed one I was told there is a list. To an extent they advised we ask one of the cleaners to iron for us, we paid R16 per item and we ended up being late for breakfast because she took her time as well. Everything else is good except the iron issue, please get more irons for your guests

Damn pathetic service from the staff at the front desk. I called more than 5 times to enquire about the amenities in the room as i was planning on booking there. Each time the phone was answered by an extremely rude male, who instead of providing proper customer service, just transfers the call to another extension that never ever goes through. Each time i call he does that. What the hell is so difficult about telling a customer about the amenities. You work at the place surely you should know what your hotel offers instead of transferring to a specific department for that. Pathetic damn service. The staff at Blue Waters seriously need to go for urgent customer service training.

I have not stayed at Blue Waters Hotel, and based on my recent experience, I have no intention of doing so. My concern is not about the rooms, location, or facilities, but about how this hotel handles personal information. My phone number was added to an unnamed WhatsApp group without my consent. The group appeared to be promoting a scheme where people are paid (R50) to like and follow the hotel on Trip.com and other travel platforms. I never agreed to be contacted, never opted into marketing, and was never told how my number was obtained. This is a clear breach of South Africa’s POPI Act, which requires lawful, transparent, and consent-based processing of personal information. If a hotel shows this level of disregard for privacy before someone has even stayed there, it raises serious questions about how guest data is handled during and after a stay. No matter how nice a property may be, trust matters. Based on this experience alone, I cannot recommend this hotel.

I found black hair in the bathroom from the previous people who stayed in the room ...... but other than that the bed was comfy and breakfast was amazing. The view was amazing too and safe underground parking. Amazing room service options and the Lindt chocolate was a bonus

Blue waters hotel is situated in a great location and the breakfast was amazing. But I was disappointed upon my arrival to find that my reservation was not sorted out between the hotel and Booking.com but at least the receptionist tried to sort it out. The towels were not entirely clean, the room had a foul smell, there was dirt under the beds when we arrived. My family and I went out for dinner in the evening and then when we got back, someone had parked in our parking and we waited for so long for the issue to be resolved whereas we paid for our parking. Instead of telling the person to move their car because they parked in the wrong parking bay, they made us to move. I was really not happy about Blue Waters Hotel this time around.

Had an amazing time at Blue Waters! The buffet breakfast was incredible, and the rooms were spotless. I loved every minute of my stay! The staff were fantastic, making the experience even more special. Well done, Blue Waters team - 5 stars isn't enough! 😊👍.

Very spacious hotel room with a quiet surroundings. You sleep like a baby on their very comfortable bed. The breakfast is the cherry on top, with excellent service from the waiters. This hotel is a top competitor to the nearby Seaview hotels.

Lovely hotel, with a good breakfast and clean rooms! The views are spectacular if you book a sea view and one of the only hotel in the area with a balcony. Only complaint is the bar opens and closes as it pleases. The staff are friendly but wow its faulty towers.