icycle
Google
I wasn't sure if to write this review but since most of the reviews are just about daytime visitors to the restaurant I felt I should talk about my experience for my 2 night stay. While the hotel grounds itself and the restaurant food is good there is alot of room for improvement. Upon getting to our room, we immediately found 2 different types of hair in the middle of the bed when we pulled the bed top sheet. Disgusted that these were not clean sheets I immediately went to reception to inform her. She exclaimed, we usually change the sheets (really? thats not standard). At no point during multiple communications did she ever once apologize to us or for the inconvenience. I felt that i was the one inconveniencing her while she proceeded to call housekeeping to change the sheets in our room. While waiting for that, we then discovered the toilet was leaking water all the way across the floor to the sink area. We went down to reception again and now waiting for a maintenance person to check the toilet. Time passing, after waiting over an hr and losing our precious vacay time, it was determined that the toilet had to be fixed and they will change our room, for a moment we got happy we'llbe getting a better room. NOT. Housekeeping finally arrived only to tell her it wasn't needed as we were waiting for another room. Finally, they placed us in a room a few doors down. While it looked as it should, the room was an end unit and up against the outer wall it housed numerous AC units condensers mounted to it, for what I assume are for the entire floor. It was Alot. The room was so loud and had sounds and vibrations of all the units non stop 24/7 which we heard and had to sleep through for our entire stay. It was not relaxing having to hear the should of that instead of the waves. The noise kept me up at night and I could not sleep well with it being so loud. Needless to say our 2nd room was possibly worse than the 1st but we didnt complain since we already felt that we were trouble for the hotel and unpacking again and moving seemed would be more of a hassle if they would have even wanted to relocate us again or not since im sure they knew that rooms is noisy.
Our next experience with the restaurant was from a couple of the staff there, who again were so unwelcoming, whenever taking our orders and serving our even answering our questions felt like a task for them just being there. Again we felt that we were an inconvenience to them and their expressions were always so dry. Both my partner and I were so shocked by it, we just laughed it away but really it should be unacceptable for the service of what is suppose to be one of the better hotels on the island. Lastly on my last day there having lunch found another hair, this time it was blonde hair wrapped up between my fork after I unwrapped the cutlery from my cloth napkin 🤢. Seriously. Is this for real.
For our short stay, there we enjoyed exploring that area in Tobago but expected alot more from this hotel that promotes such high standards from the awards you portray. Poor standards in the room and restaurant. Your customer service is severly lacking for your guests. I can say our 3 night experience at another lower star hotel where we went after leaving there, was so much better, very friendly staff and much better rooms. It made us forget our poor experience here at blue waters, thank goodness. I won't stay at blue waters Inn again because of this experience but I hope you see this, to do better for future guest that they may have a better stay there and be able to enjoy their vacation better than we did while there.
