Anne S.
Google
The staff at this resort are some of the most hospitable, helpful, engaging, and friendliest people I have ever met in my travels. Kevin, Nicole, Karen, Derah, Sparkle, Emmanuel and several others were always attentive and quick to ensure all our needs were met. I especially want to thank the unsung heroes we never saw like the nighttime turn down service room attendants who made sure we often returned to our cozy Luxury Suite with a romantic ambiance.
The Reef infinity pool was my absolute favorite place to spend time overlooking the water, listening to the waves, and watching the pelicans dive for food which never got old.
We completely understand that island-wide prices are indicative of our current economy, tariffs, and the cost to import food to Caribbean islands, while also ensuring that hospitality staff are compensated for their expertise in ensuring guests' vacation experiences are seamless and stress-free; therefore, the 14% island-wide Antigua Barbuda Sales Tax (ABST) is assessed on all hotel stays on the island, not just at Blue Waters Resort and Spa. When tourists decide to visit this island destination, this should be clear. Tourists should do their due diligence to understand where they are visiting and the incurred costs involved so it is not a surprise once on the island. This is where working closely with a certified and well-qualified travel advisor/ professional can help prepare tourists for these nuances and knowing what to research and convey pre-trip.
The mandatory minimum 10% service fee goes to all staff, seen and unseen, for their combined efforts to service the entire hotel. This should not be a complaint given that in the US, 18% and higher are the norm for tips and are now included in credit card machines for services we once would have never thought to tip for, and not even close to the level of attentive service received on this island, and at this resort, both of which fully recognize that tourism drives their economy and repeat visitors sustains the islands' economic lifespan.
Many tropical destinations have added tourist levy fees environmental fees, sustainability fees, etc. It is helpful to know that for a resort to be plastic free, it is not an inexpensive commitment. These tropical destinations do not have the recycling infrastructure, facilities, staff, or budget to manage the inordinate amounts of trash left behind by tourists. Research this same problem in Venice, Italy, and the tourist tax assessed to daytrippers off cruise ships who descend upon the city in tens of thousands while leaving behind incalculable tons of trash at the expense of the city to cover. However, this tourism tax doesn't stop tourists from visiting Venice and it shouldn't stop tourists from visiting Antigua. I do, however, wish that some of the current tourism tax dollars went into improving the Antigan road system leading to their resorts as that does not make for a fun driving experience for tourists arriving or departing as airport transfers are anong the first and last impressions to be made to visitors.
Nevertheless, I highly recommend visiting this island nation with the understanding that it is not like the more familiar, all-inclusive destinations. And, if it was based on service alone, I would put Blue Waters Resort and Spa up against any other five star property and let them win you over with their epic service and water views!
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