Blueprint Lighting

Spectacular design but disappointing execution and customer service. Ordered the pendants, waited the weeks for customization, had the installation and they did not, would not hang right. The installation instructions were for a different light fixture and no "adjustment" directions were included when they would not hang straight. So I was out the cost of my electrician's time and they were sent back for "repair". Correspondence after that was sluggish, diagnosed with a "washer that was slipped during delivery". They are being sent back to me, I have yet to them see them hang correctly. I had a store credit from a previous order that was canceled prior to the beginning of production on a sconce for which they gave me a store credit. I am asking that they credit back that amount so I am no longer committed to continue spending on Bluelight products with a weakened trust in the quality of their service.

We bought the Jenny Sconces and they look amazing. Great quality and it looks exactly how it is pictured. Customer Service is also 5 stars. Monica Bousquet helped us with samples, configuration and order and we couldn't be happier. She is a superstar! Can't recommend enough.

For years I’ve been searching for the right fixtures to put in my space. Blueprint fit the aesthetic and build quality I’ve been looking for, perfectly! The style and elegance fit like a glove and on top of that, you can customize basically everything! Bravo!

Unbelievable craftsmanship and even better customer service!! I ordered 8 light fixtures from Blueprint Lighting back in Feb. Two of the light fixtures were 2 weeks behind awaiting glass. I was contacted by the owner Kelly and she communicated with me the entire process until I received the last remaining light fixtures. The quality of blueprint really shows and I couldn’t be happier!

Beautiful Lighting designs, built in the US from in-house factory made parts. The patinas are applied in-house. Essentially, each piece is customized. I own a Super Nova chandelier, and it really ties the room together! A great crew who will work with you on the details!

Dissatisfied with Blueprint Lighting's execution and customer service. After ordering sconces for multiple bedrooms nearly two months ago, we still haven't received our products. Upon our follow-up, we discovered they had shipped our order to the wrong customer. Multiple attempts to resolve this issue, including reaching out to leadership, has not made a difference. This delay has significantly impacted our home renovation timeline and caused complications with our electrician contract. The lack of communication and resolution has made us reconsider using Blueprint Lighting for future lighting projects in our home.

Blueprint Lighting has been an absolute pleasure to work with! Monica specifically has been supremely helpful in a project we have been working on - providing samples for our showroom, order information and lead times. From the quality of the materials to the fantastic customer service, Blueprint is certainly a company we will be happy to work with for a long time to come

Blueprint has flexible light pieces and can customize things - the results come out stunning! We love working with them on client projects.

Really disappointing experience with this company. Changing out lighting in a new home, I had originally planned all my fixtures to come from Blueprint because of their stylish inventory. I had three custom made. The first two pendants would not hang straight, annoying but stuff happens. They offered to ship them back to repair the "slipped washers" that caused the problem. The cost of the electrician's wasted time on the pendants that couldn't be hung was my bad luck. All generously forgiven on my end... So I ordered a hanging fixture (once again custom made) and very expensive. They extended a generous discount and a rush order because of the original mishap. Excited for the new hanging fixture, when we (husband, electrician and I) opened the box the extending wiring had been sheared clean off from the fixture. The piece of excess cut wire was wrapped in a neat coil and secured inside the box sheared and unattached. Took the photos, phoned the company and they immediately denied responsibility, insinuated that this happened on my end. The response included detailed description of how my electrician must have forcefully cut it while we were standing right there. This from she/he, the customer service person: "I don't know if the contractor is pulling the wool over your eyes or IT WAS A COLLABORATIVE EFFORT'. He/She suggested that we could send this brand new custom de$$$$igned fixture back at my own expense "both ways" and then they would repair at another EXPENSE! She/He implied my "contractor" may not have been an actual electrician. The correspondence got more and more condescending and I got it fixed by my same electrician who is licensed and accredited to the highest level and whom I can trust. Relieved to be done with this company and still insulted by the way they handled it I warn you. This is my fourteenth house, I have purchased many goods and services but have never been so disappointed in a company.