Kevin Poxon
Google
This was our first time abroad together as a couple and married.
We saved for an holiday, we didn't expect luxury but for three stars you expect less of the problems that we had.
Firstly the photos of the hotel look like they've been enhanced to make it appear better.
Secondly as a married couple, you expect a double room to have a double bed not two singles put together, but we put this aside.
The internal lock on our door didn't lock, we reported it twice, security had a look at it and said it would be fixed next day by maintenance, it wasn't, we leave tomorrow and it's still the same.
Yes it's an holiday location with lots of young people but you don't expect the joining room to contain at least 4/5 young males playing loud music until 1am and banging around like they were trashing the room, We mentioned it to reception who said if it was trashed the cleaners would say so, the next night the same, went and reported again and security visited, this time it quietened down.
For a three star room I would expect a mini fridge so we can keep drinks cold, a kettle and selection of tea, coffee, sugar and milk sachets, these are the basics we get in standard bed and breakfast guest houses in the UK.
Entertainment is rubbish, they have Wednesday and Sunday off for rest days, is there no other entertainers? A variety is better also too, not just some middle aged bloke playing Spanish music, what about comedians, magicians, hynotists etc.
Lastly and the worse thing, there was a bed bug, and it bit my wife, but apparently reception think we've brought it in with us, she would get the cleaners to check but we heard nothing.
According to the Web, if you suspect bed bugs, the hotel are to change your room and onto a different floor whilst exterminator teams cleanse the whole area as a precaution.
So whilst this hotel is close to the beach, a variety of shops and does a decent buffet, customer care and the ability to relax is really bad.
We would come back to Lloret de Mar but we have looked at other hotels in the area that are not part of the bluesea group.
If you don't want issues for your money go elsewhere, if your not bothered about value for your money then consider here.