Karen L.
Yelp
I've always liked to drive and to learn. My husband had told me about the BMW driving school years ago, so I had wanted to go for a long time. I finally planned a trip to Palm Springs around the One Day School for my birthday. Top line takeaway -- I signed up to have fun, and unfortunately, much of the day was more stressful than fun.
I signed up online, which, given the call center location screw-ups (which happened to someone attending the new owners' course held at the same time), was apparently a good move. However, it seemed very odd that I got a single confirmation email with very few details -- just the date and time, nothing else about the class (not even the address!), followed by a link to a golf course and to some pricey hotels. Needless to say, I made sure to show up pretty early, where I finally found out that they have all-day drinks and snacks and also provide a pretty high-quality lunch. That would have been good to know a little earlier than the morning of! They also have a nice two-story building, complete with a balcony, so friends/family can come along and hang out there all day and even purchase lunch for $32 (non-drivers just cannot go out to the track, of course).
We started the day at 8:30 in the classroom, where we introduced ourselves and were put into pairs for the day. This too would have been helpful to know in advance. Many attendees came in pairs -- fathers and sons, for instance (yes, I was the only woman...) -- and the few of us solo folks were put together pretty much at random. Had I known I'd be spending the day sharing a car with someone, maybe my husband would have signed up to do it with me, despite being a much more experienced driver. As is typical in these types of classes, a LOT of information was dropped on us in pretty short order, and then we headed out to the cars. Our class of 16 was split into two groups of eight, and each pair shared a car and switched off driving throughout the day. We moved back and forth between a 240i and 340i, but don't ask me what the difference was, as they never said. After the thorough information given about proper seat and mirror adjustment, I was a bit frustrated to be given so little time to get oriented and adjusted before heading to the track, and that continued throughout the day. I like to follow instructions, so give me the time to actually do that! Plus, in the 240i, the seat wouldn't go quite far forward enough to get the proper knee bend on the brake that they wanted, which was kind of annoying, as I'm not THAT short.
The exercises were: slalom to warm up, emergency braking, skid pad, road course, emergency lane change, timed road course, and "rat race" on the skid pad. The instructors led us through each course as a group and provided demonstrations (and on the skid pad, a ride-along), but were never in the cars with us (again, would have been great to know in advance). Each car had a walkie-talkie that was basically a constant stream of the instructor giving instructions and feedback to the entire group. Now, the instructors are very experienced and genial guys and they generally toed the line between offering helpful feedback and razzing people (for hitting cones on the slalom, "We're not going bowling!"; for failing to keep the brake slammed in on the emergency stop, "You're a candidate for chauffeur school," etc.).
But, I think they forget that not everyone is used to driving a BMW or even a brand new car -- I was, and remain, very confused by all the buttons and options, and especially struggled with the lack of standard gearshift that resulted in not realizing the car wasn't in park at one point -- and that there is just SO MUCH to remember and try to handle all at once. Yes, I could drive a steady 35 in my own car if a cop was behind me, but that's not the same as accelerating to 35 from a stop in a very short distance in an unfamiliar car, holding that 35 steady without overshooting it, and then slamming the brake or making a lane change.
So while I did have some fun, especially once I mostly figured out the road course, I experienced a lot more stress than I had expected. For the $1,000 price tag, I think BMW can do better. Based on this experience, I'm not interested in attending any BMW classes in the future. And as I indicated in their follow-up survey, I am now even less likely to ever want to purchase a BMW, which is a bit of a fail on their part.