Dianela G.
Google
Not Yet a True 4-Star Experience
Bob Hotel is listed as a 4-star hotel, but in my opinion, it’s not quite there yet. There are good aspects, but a few key service details need improvement to truly meet that standard.
Let’s start with reception. The staff is polite and responsive, but there’s a lack of that warm welcoming energy that makes a first impression memorable. And first impressions matter — they shape how guests interpret the rest of their stay. When that first contact is warm and thoughtful, small issues later on feel less important.
In the room, there was coffee available, which was appreciated. However, I still missed some of the personal welcome touches you’d expect from a 4-star hotel — like a shower cap, cotton pads, ear swabs, or a robe. At other hotels in the same category, these small details were included and made a difference.
The biggest letdown was breakfast. The overall quality felt poor: no plain yogurt, low-end cereals, and very underwhelming baked goods — which is disappointing, especially in France. If a guest were to judge French pastries based on this breakfast alone, they’d completely miss what makes them special.
Another issue was the timing. Breakfast ends at 10am, which feels too early for guests on holiday. I saw several guests show up just after 10, only to be told it was closed — and remember, breakfast is not included in the room rate, it’s paid separately. That’s a big miss in terms of guest experience.
On the positive side:
- The atmosphere is calm and relaxing, both in the hotel and the surrounding neighborhood, which feels safe and offers plenty of great restaurants.
- The room looked exactly like the photos — charming design, and I liked that the toilet was separate from the shower.
- Daily cleaning is available on request, which is a nice option.
- Something worth mentioning: check-out is at 12 PM, which gives guests a more relaxed pace for packing and getting ready to leave.
With a few thoughtful service improvements, Bob Hotel has the potential to truly earn its 4 stars. I hope to see it get there — the foundation is strong.