TnK Hill H.
Yelp
I went here in January after RV show. Was helped by Tom,(nice guy) told him I'd just left Sonny's RV and what I was looking for, first thing he did was talk bad about Their products.I find that to be bad business but he's not my employee. Looked at campers,I met the owner David,(nice guy also). I didn't find what I was looking for but Tom showed me some brochures, I saw a floor plan that looked to be what we're looking for. Unfortunately it was unavailable from manufacturer which is not their fault. They called manufacturer to work on getting one. I was impressed. I had 1.5 month to buy. talked price, was given a price on the unit I was ok with, more than I want to spend but it had all I wanted. Tom said he'd call me Monday AM with Info on trying to get 1. Mon, Tues, Wed came, i got no call. Called him, was told he didn't know if they could get it. Not their fault. A week later I went to another rv show, found another unit. I text Tom bec he said he'd be there, he text back "I'm busy I'll call you back". He never called. A week later I called Tom got text again saying he'd call back. I Sent text that I was coming to look at a unit. Took a hour to get there, sent Tom text saying I was there. Waited 30 min, no response, I began speaking with salesman Jeff, told him my story, he said he'd help since I've been ignored. Told him the unit I wanted, he pulled David Ledford aside, explained my experience. David said "I ordered 2 of those & sent PO for them. (should've been told this by Tom). I said when's it arriving, said he'd find out & Jeff said "I'll call you Monday & wrote it in BIG letters on a sales sheet. Monday came, no call as promised. I called, spoke with Mr Ledford Tuesday explained I wasn't called again & not sure what's going on, he said Jeff's busy he'll call you. He finally did the next day with no news on delivery. Been 2 months I'm still shopping for a camper, sent email to Mr Ledford, never heard back, tried calling Jeff, no response, Filled out request for info online finally got call back. I seen a unit I liked online, went to dealer looked at it in person, while I was there a man came in & introduced himself as sales rep from Forrest river, said he's in charge of getting the unit I want. We spoke, he said unit will be here this week.finally!! had Autumn pull credit, gave her price I was given in Jan, she said "we"ll honor it". This was on a rainy Saturday. I'm finally getting my camper or So I thought.Monday Jeff called & said unit is gone be more than I was quoted. Classic bait and switch. Not happy. Jeff got with David to "work out a deal". I pondered for a day,called Jeff,he was with a customer, left message, next day I called again, he said he was busy, will call me back. Didn't happen. Called again 3rd time he said unit is here, I said I'll come by, he said call me when you get here. Got there, called him, he said he was with a customer he'd meet up with me to look at it, after 45 min I went inside & Jeff had customers in his office.I waited outside on a bench, he walked by 3 times before I said something and he realized who I was, he said "hey! didn't recognize you, I'm in a hurry gotta get wife's car it's been in shop for 3 weeks",he didn't take 2 minutes to stop & talk, if no one believes me Look at surveillance video,that's the moment i asked myself why the hell am I chasing someone down when I'm wanting to buy something. Figured if this is the service I get now they're gonna say the hell with me once I buy. I can only imagine how it would be when I have a issue after purchase. Prior to that I called the finance girl (Autumn) left 3 messages, never heard back, Each time was told "she's in a closing I can take a message". I understand they're busy but you can take time to return a call. My experience made me feel this dealer cares none about selling me a unit,I had to chase down 2 sales reps & I can't get in touch with people in charge.We really wanted the unit but I'm concerned about the service I'm going to get after the sale. Hope this experience opens eyes and hope it was a isolated situation.