Tiesha G.
Yelp
This was probably my 5th or 6th time coming here, and usually it's a good experience. I love the ambiance of this place, it's perfect for date night, and the few people who were there were seated far enough apart. However, this time, it was not so great.
Our server was Nick, and he was very attentive at first, but we felt very rushed at the beginning. As soon as he placed our menus on the table, he asked us what we wanted to drink without giving us the opportunity to look over the drink menu first, which is quite extensive. So we asked him for water, and to give us a minute.
I ended up ordering the Build Your Own Mule with Rum ($12), and it was sort of tasteless. I would not recommend the Mule. I also ordered the Lobster Bisque as an appetizer and it was phenomenal!
I was undecided about what to order as my entree, I just knew I wanted lobster. But when I asked him if there were any other lobster options other than what was on the menu, he gave me 3 different lobster tail sizes, but didn't know the prices of them. I ended up just ordering the Surf and Turf, oscared, with additional béarnaise sauce to spare him the trouble.
After coming here hungry, we ended up waiting over 45 minutes for our entrees to come out! Nick did come by about halfway through that waiting time to reassure us that it would be out soon. But we had never waited that long to receive our food before.
We finally get our food, only to see that my $60 lobster tail was burnt! I thought, for the cook see that the lobster tail was burnt and still find it suitable to plate, and for our server to see that the lobster tail was burnt and still find it suitable to serve, their standards must be Both the cook and server saw it burnt, but still decided to serve it that way. If their district manager, or Bob himself would have ordered that, would they have served it that way to them? So why serve that to your repeat customer? Maybe they thought that since they already had us waiting for so long, they had no choice but to serve it. But I broil lobster tails all the time, and it only takes 7 minutes, and is not that difficult.
By the way the béarnaise sauce was awful! It was the worst I've ever had from any place. Don't waste your $4. Even I can make better béarnaise. So my guess is that maybe they hired a new cook which caused the food delay, burnt lobster tail and disgusting béarnaise. I don't know but, I don't think we'll be returning any time soon. I used to think Bob's was one of the best fine dining experiences in San Antonio, but there are some much better ones here. In my opinion Eddie V's and Chama Gaucha is better.