BoConcept Flagship Store NSW

Purchased new lounge suite. Delivered May 2026, within two days it looked like this. Looks like a cheap lounge. Bo Concept response, you can pay an EXTRA $5,000 for a different fabric, which may or may not do the same thing. They also advised me to smooth it out with your hands after you sit in it. Never had this problem or had to smooth out fabric on any previous lounges I have had. Very very unhappy. I do not recommend -Indivi Lounge, cost $8,751.

I am very grateful for the service of this furniture store! Especially Jay and Amby who helped me install the furniture in such hot weather. They are very professional and pay attention to the operation process when moving to avoid damage to the wall or furniture. I am very thankful to them and have a very happy shopping experience!

I’ve recently furnished most of my home with Bo Concept furniture pieces. Quite honestly they are very sleek, stylish and not to mention very contemporary and modern in design. I love the fact that all the pieces of furniture and decor that I purchased were very strong and sturdy. They are of top class quality money can buy. Well done to the design team at Bo Concept!!! On another note, I’d like to add a special mention to Ryan Stevens; Store Manager at the Moore Park Bo Concept store who has looked after me over all these years and provided me with an exceptional customer service experience. If it wasn’t for him, I wouldn’t have been back to Bo Concept again and again... Thanks Ryan...😊

Wendy has been wonderfully helpful with our recent purchase. Fast, efficient, and thoughtful. She also offered us a 30-day price guarantee discount during the non-promotion period, organised timely delivery, and most importantly, provided excellent after-sales service. Wendy has always been delightful in her interactions with us, and other design consultants at the Crows Nest store have also been very helpful. In particular, Ella even followed up with the delivery team regarding items we had purchased from another store. BoConcept furniture is of great quality- minimalist yet timeless. I highly recommend the Crows Nest flagship store.

Outstanding customer service from Wendy Li-Wilson, Interior Designer at BoConcept Flagship Crows Nest. Immensely appreciative of Wendy’s exceptional professionalism throughout the entire process - from initial planning to delivery and decorative inclusions. Her extensive product knowledge, design expertise, creativity, and meticulous attention to detail were evident in every aspect of the project. Each room was successfully coordinated and completed to a high standard, achieving a cohesive and beautifully finished result. Highly recommended. 🙏🏽

The entire experience from walking into the Crows Nest store, to ordering, delivery & set up of furniture & then going back to grab a few extra pieces was an absolute pleasure. The design consultants are just wonderful to deal with - very patient & helpful without a hint of 'hard sell'. The delivery team are punctual, polite, well trained and experienced. They knew exactly how to place the furniture and cleaned up after themselves. The quality of BoConcept furniture is second to none, not to mention about beautiful and comfortable it is. Dealing with BoConcept has been without a doubt the smoothest & most pleasurable part of my recent apartment renovation! I'm thrilled and will shop there again.

The layout of our new place is tricky so we contacted BoConcept Crows Nest and booked an interior design assessment, Jackie came over took in account all our needs and requirements and prepared a few options. She dedicated hours to help us take the final decisions and to adjust the order to meet with our budget. We are super happy with the result and the service we received.

We purchased our furniture from BoConcept last year, and our experience was outstanding from start to finish. Wendy and James were both incredibly helpful, patient, and understanding. They helped us with professionalism. Now, a year later, we are still happy with our purchase. The furniture remains in excellent, like-new condition, and we continue to receive compliments from guests on the style and quality of each piece. We are grateful for their help. We highly recommend BoConcept and look forward to shopping again in the future.