Bodega

Update: I was able to get my $42 refund after 76 days of not receiving my product. I was able to seek legal council and mention the law requires them to refund buyers if product is not shipped within 30 days of purchase. Thank you Bodega! I appreciate the refund. I only had to write 8 separate emails to Bodega support. 👍 ——————————— Original Review: I have been a long time supporter and friend of the Bodega store since 2006. I have shopped in their store countless times and I have ordered many items from them over the past 19+ years. But I am writing a negative review now because I ordered over $100 of items from them on December 17, 2024. I received everything in my order except for one hat. I have written to customer support numerous times about this Bodega Hat. I tried calling, but there is no connection via phone. Miguel at Bodega Support keeps saying he can’t help me and I should keep waiting. It feels like they are just copy pasting an email template to everyone. I asked to cancel the sale and he says they can’t cancel or refund the sale. But it’s been over two months since I ordered this hat and I don’t think I’m getting it. Such a shame. Don’t do this. Bodega don’t do this!!!!! Don’t do it Bodega. I see you bro. Don’t do this. ☝️

Update: Took many emails with "customer support" as well as calls with the bank. Was finally able to cancel my order after 60+ days. Lesson learned. Don't make the mistake a lot of us did... Dont order from online. Customer Service will be automated and say that it will take more than a few weeks to fulfill. Not worth your time and money to shop here if you want to keep your sanity. Imagine spending $400 and waiting more than a month to receive the items. Crazy...

Really liked the store! The feeling of a bodega as you come in is very cool! They didn't have many in-store sizes, and they recommended ordering the product online. Overall had a good experience in the store. Didn't have to wait to get in!

I don’t know what kind of sketchy stuff is going on here but I don’t know a single retailer that’s still in business today that’s doing what bodega does. Online orders do not ship for MONTHS and they REFUSE to refund you. Customer service is extremely incompetent. DO NOT shop with them. Also not to mention they literally have a SINGULAR person working for customer support it seems (Miguel)

3 months after order and i keep getting nothing but snarky responses from someone at Bodega. They refuse to update me with any information about my order or provide a refund. I've had to dispute with my bank. This is a terrible company. Unfortunately becoming all too common with these types of stores

I am so disappointed - we have shopped with Bodega for a few years now, but recently they have been AWFUL. I purchased a shirt from them online on December 13th. I STILL have not received my package as of February 7th. Every time I reach out I get an email from Miguel who tells me they are “diligently working” to fulfill my order. Since it has been nearly 2 months I said I would just like I refund. Miguel told me that I am ineligible for a refund because it was an item on sale. IT IS LITERALLY ILLEGAL for them to take my money and not give me what I paid for. This company has become a total joke and you should definitely take your money to another store- plenty of them have far better options and WAY better customer service

Would rate 0 stars if I could. 10 weeks holding out to fulfill and order just to cancel with no explanation against my wishes. Do not order from here.

For over a month now, I’ve been trying to resolve an issue with Bodega regarding an additional charge on my order. Instead of resolving the problem quickly and professionally, they keep passing me from one representative to another without taking any real action. I have the impression that their attitude towards customers from Israel is biased. They added an unjustified $504 insurance fee to my order (without notifying me), which led to an additional $150 in customs fees. While the store admitted their mistake, they only offered $60 as store credit — this is unacceptable and insulting. This kind of treatment demonstrates absolute disregard for their customers. If you’re located in Israel, I advise you to be cautious when ordering. This store does not respect its buyers or their time.

I was excited to finally visit one of my favorite brands/online stores in person. Unsuspecting shop, looks basically like a Bodega (duh) on a side street from the outside but inside is a small ish boutique shop with a small selection of clothes and sneakers. I got lucky and was able to grab a Carhartt x Bodega tee for myself and another Bodega tee for a friend as well. The staff here is nice but it can get busy in here.

Stay away from this place ! Does not fulfil your order. Takes your money and sends ai generated responses repeatedly

JUST RUN! * HORRIBLE CUSTOMER SERVICE * RUDE OWNER & STAFF * UNREASONABLE RETURN POLICY I wanted to return the jacket when I found it was too small for me. But Bodega refused to do that since they told me that it was a final-sale product. I checked up, no obvious sign on the item page to show it's a final sale item, and no obvious sign on the cart page and check-out page. They told me there is a warning on the sale page: https://bdgastore.com/collections/sale, it's true, but I don't think it's enough to let the customer know well about our rights and help us to make the decision. If I knew the jacket could not be returned I might not buy it since it's a Japanese brand and the sizing usually is weird. I tried to sort it out by emailing them, but the result is not what I expect. Also, you can see from the emails attached, the online customer support manager is extremely rude and proud which makes me feel uncomfortable as a customer. An online support manager supports me nothing. -- To Billy B. below, claimed owner, No Offense, but are you serious? The manager, Nick, was being very rude and savage to me. I used to work as a PR manager for an international fashion brand, I know how it works to please the customers and provide the best service. I also shop from almost all the hype websites including HBX, END, Supreme, DSM,  ssense, ALD, NOAH NY, Mr. Porter, matches, LN-CC, farfetch, etc. It's truly my first time being treated this way. Firstly of all, It's obvious that your website and system are not clear enough for the customers to know about the all the on-sale pieces are the final-sale pieces which is very uncommon from other shipping retailers. The same situation happens all the time according to yelp comments and you have known about it but you do nothing. Your staff should have to apologize to the customers for all the inconvenience first because of your difficult policy. Always comfort the customer, then find the best solution. And then, go to improve your website and system. But now I only see that they use "the independent company" as an excuse to get rid of my reasonable request. By the way, most of the websites I mentioned above do mark the final-sale pieces very obviously for their customers. For sure that it's very easy for your IT guys to insert a final-sale sign on every on-sale page. Secondly, if the order confirmation is a commitment between us as you said to make me obey that I can't return the products, how you could be free to just cancel 4 items of the order without my permission? It's exactly to break our commitment and agreement, isn't it?  So, you can see what you did is totally unfair to the customers. As I said to your staff, I know how hard to run an independent hype retailer, and I want to support the business. I did shop with your website multiple times. But the customer service you provide is humiliating the people who pay money to support your business. If you, as a business owner, still feel it's nothing wrong with your service and staff, that could be a disaster.

I personally placed 2 orders, one on 8/2 and another on 8/3 due to the semi-annual sale. According to their site, fulfillment should take 1-3 days and shipping should take 3-5 days. For the first order that I placed on 8/2, I didn't receive any updates whatsoever until the package was out for delivery. On the day it was marked as OFD, Bodega finally updated my order to send me the tracking number... again, on the same day. Shoes were fine, but I'm still waiting on my order from 8/3. I reached out to the customer service email 8/11 asking for an update. I received a reply on 8/14 that stated the following response: "As a general guideline, domestic orders take between 1-10 business days for fulfillment and 1-5 business days for shipping. International orders take between 1-10 business days for fulfillment and 3-7 business days for shipping. Please note that during high-volume sales or promotions, fulfillment and shipping times may be longer than usual and delivery times may vary based on location. Please keep in mind that we do not offer expedited shipping and we cannot be held responsible for any delays caused by third-party factors beyond our control." This is listed nowhere on their site, and I challenged this asking why the information wasn't reflected on the FAQs section, which is the information I'm going off of since it's official documentation. The representative, who never mentions their name, and I cannot make this up, sends me two Instagram links that are promotional posts for the sale they have running... it's not clear why these were sent, but neither of the post captions or media stated this revised info on shipping times and delays. I informed the rep that I was fully aware of the active sale, which is why I made the purchases. I have yet to receive any more replies to my attempts at contacting via email, Twitter, and they have turned off their IG comments because folks would probably complain about this all day. To make matters worse, a similar issue that I experienced with my shoe order from 8/2 also happened with a family member's order. They placed an order on either 8/3 or 8/4 and never received any shipment notifications, tracking numbers, nothing. We just went to the post office and had a final pick up notice marker in our PO Box, which the clerk told us the package had arrived a few days ago. No notifications whatsoever. This is by far the most annoying and jankiest shopping experience I've come across. I just want the boots I ordered and you never have to worry about me placing another order. EDIT: Adding another photo of the previous communication I had with them. This is insane.

Purchased a ring on the 19th May to Australia and they sent the incorrect size (was unlabeled and they didn't check the size before sending it). It took 10 days to arrive, now, having to send it back to the USA, taking another 10 days, and up to another 5 business days for them to process a refund for their mistake. All up - having to wait close to a month to get a refund because they sent an unlabeled box and ring and didn't bother to check sizing before sending it. All I was asking was for a refund as soon as it was collected by their carrier.

BEWARE! When you make an online order don't expect your order to arrive anytime soon. Their site is misleading in the sense that you have no idea how long it will take until you check out and they send an email saying up to 21 days for it to process. In my case I waited more than 21 days until I grew quite worried after reading so many bad reviews about people having to wait at least a month, not getting correct items, or even having fake delivery notifications (Bodega would say it was delivered but it's no where to be found) so Bodega can then shift the blame on the carrier and you have to go deal with it. I emailed their support after waiting the 21 plus days with no order update and I got a generic response saying the order was still in the fulfillment stage and it could be more than 21 days now. It's illegal to have a customer wait for an unspecified time without consent or a refund. So I decided the best plan of action would be to contact my bank. After about 30 days and no shipment, Bodega refunded my money with the excuse saying the item was over sold. Unfortunately I don't believe their excuses at all. Why not be more transparent Bodega? Unless you are trying to hide bad behavior? You are here to serve the customer. All we want is reassurance and trust and ultimately our order or a refund. It doesn't matter if it's final sale, if you don't deliver you can't take someone's money. *** With Billy's response below, it just goes to show how out of touch Bodega operates. He clearly didn't read what I wrote. My issue was resolved clearly. I'm just leaving a review so people are warned about Bodega's horrible business practices. ***

I love the physical store but online has been terrible. I ordered things for Christmas at the beginning of December and they haven't even shipped yet and when I reached out for help their answer was vague and when I asked to cancel the order no one responded. So will be returning whenever they arrive. Very disappointing. They should have given me an estimated date of arrival being it was a Christmas deadline.

if you are European, never buy on their website. I buy a pair of sneakers 170€, I paid 40€ for a DHL and 100,5€ of taxes!!!!! 140,5€ of taxes and shipment! near the price of the pair. and the after-sales didn't help and just tell " watch FAQ " and go f*** yourself...

Very cool clothing store. Hidden behind a fake convenience store then you're led to this beautiful room filled with higher end brands. Cool aesthetic. Low inventory for women but still worth the experience

I was in the city with my wife and I decided to stop by this sneaker store. I think the concept of the store is amazing. A nice bodega in the front and a whole sneaker store in the back. I was not expecting the sneaker store in the back to be so nice because they emulated the Bodega so well. The sneaker store however had nice clothing and some gems. It is not as big as I pictured however, it is just the right size. They did not have too much (as sneaker heads would say) "heat" but they did have a few gems. I would go back to check this place out. Only reason I would not give it 5 stars is because there is a lot of hype around this store in terms of having "heat" however, I was sadden to see it was not the case. Great customer service!

Great fashion items--lots of designer apparel. Employees were helpful and knowledgeable. Some items were not for sale, which was not made clear, and the selection was limited as such. However, quality of the items in stock was apparent. Expect a designer price range. Their original products were just as high quality as some more well known brands' ones.

The took forever to ship my package, I ordered on 12/09 and still haven't received my shoes.

I come here every time I'm in Boston a must have. Been coming here for decades . The current staff is amazing. So cool and patient .I made this poor girl go up down those stairs so many times smh. Also gave me some awesome recommendations for some cool local spots close by. I got this amazing polo piece I can't wait to wear at polo ralph Lauren convention. All my friends bought kicks and hats also. I never enter and leave Empty handed. Always leave with some heat . This time no different

My brother ordered a pair of shoes, and they shipped the wrong size, he's been trying to get a hold of the business and like the MANY reviews before, no response. This was just ordered on 1/3/20. If the business is reviewing this, please reach out to me ASAP.

Cool spot. You would my believe how it was hidden. Really nice shoes cool staff lots of people where there. My 14 yr daughter loved it. So did I. We brought 2 pairs of shoes and some shirts. It's crazy when you go in, you see some people just looking at you saying nothing. Just open the door and go in. Lol

Hey Billy B....Order #650334 can you tell me what fulfillment stage my order is in because that's the generic email I keep receiving from customer support....It's been a week and a few days already but if the items are in stock like your reps say they are than why aren't they being shipped out???? I googled the jacket that I purchased from you guys and says get it by June 2nd...is that when I will r eceive my order? Or are you guys just lying???? Please let me know if my order will ship out by Monday.. I do not have any social media accounts so this is the best I can do to contact you....

Stated there was a problem with my CC which was false, I use card all the time with never had an issue.

Probably the absolute worst customer service and experience buying anything ever. So I ordered something ($575 boots) O idk 3 weeks ago. Like most things online that you buy your supposed to be able to track the package. I checked everyday to see if there was any status updates. And after almost a week of their being no invoice about any package being received or shipped / sent from ups on their page (the link that was provided to me) I sent out a email to Bodega asking them what the delay was. I then soon after got an update that a shipping label was created (got that update from the shop application) and when I tracked it through there with the given tracking number I was taken to the ups page. Once there that was all the information that was there a shipping label had been created. However they said they didn't receive a package and that I would be notified once they do receive said package. Now it's 2 weeks later and still no package has been received by ups. When I inquire about this via email someone responds saying "yea ups has no further invoice about your order. If you want you can wait a couple more days to see if gets to them and if it doesn't well then refund you your money." How is that an actual response that is given to a customer? And then when I ask for clarification I get no answers. Your live chat doesn't work? And you have no customer service number. This is insane

Attention Shoppers on all aisles, Bodega Boston has become family without I even knowing it. Here's a the quick story: So I've always supported the business and what it stands for. However, I didn't agree with the prices. Rumor had it that the clothing was super expensive. So I never went in. One day walking by, my curious soul got the best of me and my pockets. Let me tell you, the product was great, the quality was superb, and the people made it an experience. No pressure, just a kick back experience... Sure there were high priced items but Bodega has a diverse line of prices. I always buy their Bodega brand clothing ( I THINK ITS BETTER QUALITY THAN ALOT OF THE HIGH END STUFF AND ITS AFFORDABLE) I love to see the investment of time and effort you put into your own product - BUY BODEGA. I admit, I had a sour taste after an experience. First of, My zodiac sign is Cancer ‍ ( I know...) I thought an employee was being boujee with me. He wasn't. I was in my feelings. This guy turned out to be an amazing person. Hardworking and every time we see each other he remembers my name and it's always a good chat. This is why I consider them family, because that's what family do. We go through experiences and build. Since then, I've gotten the opportunity to purchase many iconic sneakers. Ive gotten the chance to buy some of the Bodega Collaborations. Call me Nostalgic, but I like to tell my story with my fashion. "No Days Off, Sobakovs, and now the "Ever Ready". All great representation of who I am. It represents my passion for the "work hard, play hard" concept I live by, It supports my love for shopping local, and of course the love for the culture. Viva La Familia, Roxbury Born & Raised Bodega Shopper

Please explain delay of about 1 month on this order. I need more concrete answer than I will take 21 days or more. This is the worst CS ever. And it will probably lead to scam. Prove me wrong. Order 607461 Made March 11th 2023. Now April 5th no tracking number no information. Contacted and made case with Better Business bureau.

2.5 is probably more accurate. Fun shop with cool releases; I have have a few of their collabs and love them. Customer support is really terrible though, and the copy/pasted messages (over and over) are insulting. Stop sending me a bot asking for a rating (here it is!) saying to reach out and you'll do what you can to resolve the issue. No you won't! I've spent a lot of money at their store (including insanely high shipping costs that I wouldn't spend anywhere else), and I can't even cancel an order I made for the wrong size (not properly marked) when I *immediately* wrote to cancel. I get the "quick strike" deal, but they need to get over themselves and make exceptions when it's the right thing to do. This experience makes me want to stop buying anything from them just because I don't think it's a good way to treat customers, especially repeat/loyal ones.

Cool store with great "hidden in plain sight" storefront concept. As you walk in, their is an automatic door to the actual clothing goods - pretty cool! My bf and I got tshirts, and the employees were nice and helpful.

My order was lost during delivery, and support told me to file the claim with UPS. I sorted it out with UPS, and they are willing to issue a refund - the only problem is that the store should have filed a claim, not me. UPS doesn't work with me directly, and they can only refund to the store, 4 different people told me that. The support, however, keeps telling me this is how it's supposed to be and that the order is not claim eligible. The only thing required from them is to file a claim from their side, but it's too complicated apparently.

I've always loved their stuff and the stores. Got some boots through Black Friday sale online and had a question about the order. They emailed me right back and that was awesome.

We ordered a shoe, the shoe never came and was rerouted back to bodega. Bodega is still trying to keep the money from our order. Whoever is running this place is a thief and we're very close to opening a lawsuit with counsel, and I'm sure others here would join. Keep playing games and you'll also be paying fees for court.

Bodega is legit. Always has my shoe size in stock in the latest releases and has A1 customer service.

All sales are final and they won't refund, cancel or returns smh. It's been 2 weeks still no shipment and they tell sorry you are not getting your money back. So listen do yourself a favor don't ever buy from this store, they are thieves and you will regret it. Learn from my $79 L and never buy from here.

They cancelled my order 5 days after I ordered it stating an inventory issue, sounds like a back door operation to me especially for a limited shoe release

This is my first time buying collaboration sneaker (New Balance 9060 X Bodega Age of Discovery) without fighting with BOT or without any trouble. Probably due to my full email box, I didn't get the confirmation email and a day later, these shoes are out of stock and I was worried if I really got a chance to have these shoes on my feet. I emailed to their CS and was surprised how quick they responded and confirmed my order. Although it sounds like a little thing to somebody, I really appreciate the quick response which not many company would do nowadays. Hope I get a chance to visit the real store someday.

Hidden in plain sight. Hands down Bodega is my favorite spot in Boston to show off to all my family & friends that visit. There's something so nostalgic about the bodega facade that reminds me of my childhood going to the Spanish market with my mom. I love how there is a great mix of records, upscale hype, streetwear and sneaker drops. All while being hidden by a bodega. Literally the perfect store. And 100% all of the IYKYK vibes.

Cool place to check out if you're in the area. Pretty small shop for sneaker heads and shoe lovers. Pretty cool entrance. Heavy foot traffic. They sell clothes, sandals, and sneakers.

Placed a online order on 11/8 was shipped out a week later when I got the order the shirt had stitching that was already falling apart... shoes were a size 4 (Im a 10) reached out to try to return or exchange was told they cannot because it is a qs shirt... ok Ill keep the poorly made shirt but can I at least get the proper size shoe??? Have gotten no where with online support So I understand the qs... I was still sent a size 4 in shoes... Im definitely still a size 10

Quick response by email but slow response to fill and ship order. A little disappointed.

I placed an order on line for a $34 item my son wanted for the holidays. shipping charge $10. ok, he wants it and I would like to receive it in time so I thought it was a bit much but ok I'll pay for it. A week later, I still have not received any tracking info so I tried to call. you can't contact anyone over the phone as only email communication is available. granted they responded right away. here is what I received. Friendly Reminder: The following fulfillment and shipping timeline can be utilized strictly as a general timeline and is not exact: 1-10 business days for Fulfillment + 1-5 business days Domestic Ground Shipping 1-10 business days for Fulfillment + 3-7 business days International Shipping I was shocked. there is absolutely no indication or inform on their website available regarding a 1-10 business days for fulfillment before shipping. That's up to two weeks for them to get an item out of the door, and you pay for shipping. You can't even cancel an order they have not bothered working on ship to you. Cheap goods and sub standard customer experience. I will never buy from an online store who doesn't bother having a phone or employing a staff to answer customers calls. Having canned pre scripted answers is not my idea of good or even average customer service. Buy product from a reputable retailer Don't be fooled by how good the photos of the product you want to buy is. All reputable retailers will take cancellation and return on both full price, sale and discontinued goods. Because that's customer service and when you are happy with your experience shopping you will not hesitate to shop there for your needs.

Such a rad experience! I haven't ever been to a "secret" store before. But now that I have been to Bodega I want to find more. My kids and I all got some cool merchandise here. I actually got a super unique wedding ring that I always get compliments on. My daughters got some shoes they could only find on GOAT. Stop here if your in Boston, you'll be glad you did.

Terrible customer service. Another hype brand who can't handle the amount of business they generate and give out subpar solutions when they make mistakes. Do yourself a favor and shop at any other store.I ordered a jersey online and they sent me basketball shorts? Obviously this is frustrating, but 99% of companies I've shopped with would instantly ship out the correct product. That's totally their fault. After asking for the correct item I ordered, they gave me the most unsatisfactory response. They told me I could keep the item and get refunded 15% or get a free "shipping label" and get a full refund. So I still have to spend time and money on a box to send this back to them after they messed up? Time is money and y'all are wasting both for me. Take accountability. They also said they couldn't just send me the original item I paid for because they needed a "paper trail." How about the original order I placed as your paper trail? It's not unreasonable to want the thing I paid hard earned money for without jumping through hoops to get it because the company I ordered from is incompetent. It's on you to make it right, not me to work harder for something I paid you to do.

Bodega is a 'hidden' sneaker/apparel shop created by Oliver Mak, Jay Gordon, and Dan Natola. The front is literally a 'bodega,' but once you walk-in and know how to get through the secret 'doors,' you step inside a store that carries brands such as Brain Dead, By Parra, Human Made, Maison Kitsune, and Stone Island. I literally died and almost went to heaven. I loved their tops, their kicks line-up, as well as their bags. Have a question on an item or want to inquire something that they don't have? Ask one of the friendly staff - they're super friendly and welcoming! You can peruse as long as you want; I literally could have stayed in there forever! They also have the convenience of shopping online, so if you're debating and have that buyer's remorse of not purchasing it on the spot, you have that option. But, note that most of the items that they have limited edition and do get sold out quickly. LOVE. +hidden apparel/sneaker shop +friendly staff!

Terrible fulfillment time for online orders. This retailer has no intentions of meeting their own guidelines when it comes to delivering your orders. DO NOT believe their delivery expectations. I will never order from any of their locations or online stores again.

I placed an order for a $300+ jersey on 12/13 for a Christmas gift.... It has yet to even ship!!! Every time I reach out to support they send me a generic response stating that fulfillment of orders can take up to 10 days with no specifics about my order. Then they keep sending me links to rate their service so here you go!!! The service is terrible and I am about ready to report them to the Better Business Bureau!! If I could rate them a ZERO I would!

DO NOT SHOP HERE! I would give negative 100 stars if I could. Do NOT order from these people!!!! I wish I would've seen the reviews first! Like many others, I ordered shoes weeks ago, they took forever to ship, then they were wrongfully marked as delivered (stolen) and I never actually received them. I've emailed Bodega Store multiple times, and was basically told the problem is between me and the courier, they have nothing to do with it, and ONLY if the carrier admits they didn't deliver, will I get the amount they insured it for, which is less than HALF of what I paid. Everybody knows mail theft via couriers is at it's HIGHEST during this time of year! So for my refund to depend on them admitting their own theft, is insane! But they were unhelpful and dismissive, making it clear they didn't care at all, and would only refund part of the order IF the carrier admits they didn't deliver it. Anybody who online shops, knows how unlikely and ridiculous this is! When does a carrier ever admit to stealing a package?! The "manager" and the rep I spoke with were both rude and unhelpful, in addition to lying about what their policy states! It actually does NOT state in their website's policy anywhere, that they will only refund the insured amount, and their policy also confirms they shipped my item via the wrong courier in the first place, as the couriers are different for regular domestic addresses vs PO Boxes. Not to mention they shouldn't be insuring packages for less than HALF the worth of the contents! I have NEVER experienced customer service this poor. Any time I've had an issue with delivery with other companies, they simply refunded and apologized for the trouble if they couldn't replace the item. Bodega Store is REFUSING to give my money back in full, if at ALL, even though I reached out immediately about the missing package, and filed a claim. THEY chose the wrong courier based on their own policy, and refuse to assist or refund me in full. They were supposed to ship my package via UPS (this is their policy!). They didn't, and now my package has been stolen, and they are refusing to give me a full refund. At this point I am reaching out to Jay Gordon and Oliver Mak via email, and reporting this to their CEO's, before I move on to the Better Business Bureau. Thankfully I have a pretty large following via my social media handles, and can warn many others about this company before they make the same mistake many of us did. Please please PLEASE, do NOT order from this company!!!! Their customer service is horrific, their shipping is awful, and if your package is stolen they will basically take your money! ***And @ Bodega, do not even BOTHER responding to me in this review. And don't come here saying this is a "false review" like you've done others. 85 PERCENT OF YOUR REVIEWS ARE NEGATIVE, it's clear YOU ARE THE PROBLEM. Multiple reps have made it clear they have no intention on refunding me in full or helping me, and have been rude enough via email. The other reviews here confirm your service is terrible! Don't reply here pretending you are a stand-up company, and want to rectify the situation. It's clear based on these reviews that scamming people out of their money and having bad customer service, is the regular for you. EIGHTY FIVE PERCENT of their reviews on Trust Pilot are NEGATIVE! BUYER BEWARE!

They have asked me to rate my experience. Very sad as I love the store and I love to support business like this. Unless you are going to purchase at the store do NOT buy online. Takes over a month to get an order and you will not be told this prior to making a purchase. I honestly feel bad as I don't understand how business can afford to keep being lazy about order fulfillment in the world we live in today. Bodega you have to step it up taking over a month to deliver goods in todays world, there is just no excuse.

Living in NYC we've got some pretty great stores, but I love the concept of Bodega. They have a pretty good selection of gear and kicks but still walked to my favorite Boston spot Concepts since they had ladies clothing. The selection here was super limited, but again I liked the store and would definitely comeback

Bodega has the worst customer service. I bought shoes for my daughter that were too small. i wanted to exchange or return them. i dont live in boston. got the runaround for months and finally gave up. you have to return store-bought items in person. how does that make sense for those that don't live in boston? the store is a scam and service is a joke. enjoy the read: ME: i bought shoes in your store for my daughter and they are too small. how can i exchange them? THEM: Hey Jason, did you purchase the item in stock or Online? ME: in store THEM: Got it, all In-Store purchases can only be handled In-Store; same for Online Orders they can only be handled Online. Best way would be to stop by the shop and have the team look into this for you . ME: i dont live in boston THEM: Understood, all In-Store purchases can only be handled In-Store unfortunately ME: That makes no sense. i should fly to boston to return $60 shoes? Are you serious? This is your response? I ask if I should fly to boston and this is your response? Please connect me with your supervisor. THEM: Hi Jason, so we are clear. All instore orders are to be dealt with instore only. Our online business is not connected to what happens in store purchase wise. Let me know if you have any further questions. ME: Please put me in touch with a supervisor at the store location. THEM: Jason, you would have to contact heven@bdgastore.com later...ME: This is my 3rd try. will anyone be responding? THEM: Good morning Jason, I am away at the moment and have been for a week now. I will get back to you when I'm back in office tomorrow. Apologies on the delay here. Be in contact soon. -Heven ME: Following up. THEM: My name is Heven I'm the store manager at bodega. Would you mind sending me a copy of your receipt so that I'm able to look up your purchase? I'll do everything I can to get this resolved for you today! Apologies for the struggle but I do have to mention that is our policy so the customer service rep isn't giving any misinformation. But again, I'm going to do what I can for you. Heven back and forth and months later THEM: Alright so after talking it over with our HR/Accounting department there are a few things I need from you/need you to know. 1. I still need an actual photo of your receipt as it is our policy for any and all returns and exchanges vs a screenshot of your statement. 2. If it is over the 2-week grace period, we do not allow returns which is also our policy. 3. Exchanges are possible if we have the item in our inventory, that is why it is important to get your exchanges taken care of in the grace period. Our inventory changes every month. I did check to see if we have that shoe at our Boston store and it has been transferred out of our inventory to online because it is now on sale Let me know if you have any questions Heven avoid buying anything here at all costs.

What a terrible company! I ordered an item, and have been waiting quite some time. Then, I receive an email stating that they oversold the item and it is no longer available. Are you kidding me? There wasn't even an apology in the email. What a badly run and cocky company!

I have been visiting Bodega for several years, it is one of my favorite little Boston gems hidden, in plain sight. Disguised as a regular Bodega in the front once, you enter through the Snapple machine you are transported into a cool sneaker boutique. Now if you are a sneaker enthusiast as myself, you will get a kick of this entire concept. You will find dope collaborations pieces between Bodega & Saucony. Exclusive nikes, New Balance etc, some dead stocks. They also have t-shirts, caps, and other merch & accessories. Average pair of kicks will run about $120.00, t-shirts about $40+ Worth visiting while in Boston. I can not share video because of the exclusivity but I will share a few pics of the exterior that may help you locate it a tad easier.

Ordered on 12/12 for a Christmas present. ON 12/21 they printed a shipping label then went on vacation. Never received the order. Not a business I want to deal with in the future.

no real customer service. just automated emails and they close out your ticket as soon with no resolution.

Really cool streetwear boutique/sneaker store. Speak easy kind of vibe as you enter through a literal bodega into a really cool shop. Variety of brands to select from. Tees, sneakers, hats - you name it. Friendly staff as well. Will definitely come back!

I ordered a shoe, and I got email that my shoe got delivered already, but I didn't get my package yet. I emailed them, they asked me to contact USPS which I tried. and USOS is telling me to contact Bodega. I don't know what to do. it is all scam. Never buying from here again. Ripping off money.