Arnie S.
Yelp
Hello,
I'd likes to share my experience here buying from bodega online services.
A week ago, I was looking for some cargo pants. I found a couple pairs on bodega's website by searching in their search function "Cargo Pants". I chose my exact sizing and dimensions that fit me I selected a couple pairs and went through the process of checking out. Disclaimer: No where did it say through the check out process that this was "FINAL SALE NO EXCHANGES/RETURNS". At least it didn't say this on my end.
Nonetheless, I was excited. The pants arrived, and I went to try them on. Keep in mind I selected my exact size and dimensions. These pants that were ordered, did not come in my size. The right tags were on there, but they were made for someone in a way smaller size than myself.
Naturally, I was a little disappointed but figured I could return/exchange them for a different size or for store credit.
I filled out the return form listed on their website, and received a response saying these pants were FINAL SALE ONLY, and a reason saying they can't be returned/exchanged.
I went on their live chat in the morning to try and speak with someone so that we could come up with a solution. The person on the other end was extremely cold, and just copy pasting the same response OVER AND OVER. Blowing me off.
All in all, im now left with pants that were falsely advertised sizing and do not fit me, and had a terrible customer service experience. It would have been easy here to exchange, or at least have a conversation about a solution, but instead there was someone on the other end just copy pasting the same response over and over.
I will not ever be shopping with bodega again, and will not be recommending them to anyone I know.
If the customer service was at least a a little more "Human" instead of copy pasting the same response over and over again, and at least trying to work with you.