D M (Just the F.
Google
I was looking forward to visiting this winery, having previously enjoyed their wine from a local shop. Unfortunately, their customer service fell far short of expectations. Due to a last-minute airline cancellation—completely outside my control—I was unable to attend the prepaid tour. I reached out as soon as I could, but the winery refused to offer a refund or credit, citing their strict cancellation policy.
Every other business on our itinerary showed understanding and made accommodations. This winery chose inflexibility over empathy. It’s disheartening to see such disregard for genuine circumstances. If their business model depends on keeping money from guests who never arrive, it raises questions about their priorities.
I won’t be recommending a visit, and I won’t be purchasing their wine again. Hospitality should extend beyond the tasting room—and this experience showed none.