Rick H.
Yelp
For some time I have heard through word of mouth from locals, of negative experiences of doing business with Bodfish. A couple of months ago I was in a jam and needed my mnt bike hydraulic brake fluid serviced, so I thought I would have it done locally rather than doing it myself to save time. I called ahead and talked to the owner's son to see if they did that type of service, and if they had the proper equipment to do so. He said it would ne no problem, they could take care of it, and to bring the bike in. After the service I noticed the braking was a bit squishy, but it was minor and the bike was still rideable. Also the levers were in the same position as when i gave it to them. In my experience, levers need to be adjusted prior to fluid exchange. Red flags. A couple of months later, the bike levers completely bottomed out and needed to be pumped to gain brake pressure. I took it back in and spoke to the owner about my issues. His response was "each brake manufacturer needs special tools to service the brake fluid. We can't keep all those tools on hand so we don't do that type of work." I then scan the show room taking note of all the bikes they are selling with hydraulic brakes. I tell him that i had called prior to coming in to make sure the right tools were available and that his son had told me they did, and that that's why I brought the bike to them. His response was, "well my son only works here a couple hours a week"... Like that was an excuse for him not to know what he was doing. He then referred me to Chico to have my bike serviced. He implied I should be taking my bike to a hydraulic specialist. Right, like bike shops, other than Bodfish, know nothing about hydraulic disc brakes, gimmee a break. I say, "so you are not willing to touch my bike?" He says, "I will not touch your bike." So I walked out.
It's really unfortunate because I feel it is important to support small businesses in small communities such as Chester. You would think that this would be appreciated and there would be some customer support. Take what you will from my experience, I certainly will not be spending my hard earned dime on so much as a patch kit at Bodfish Bicycle in years to come.