BigMartin2314
Google
I Checked in in this place in April to stay close to the hospital where my mom was ailing and my original plan was to stay for 2 weeks. I paid a deposit of almost the whole amount. I explained to the manager that i don't know when i will check out as it depends on my mom. First there was that although i have paid for two weeks, I was informed that during the Easter weekend , The price will increase which was ridiculous. Anyway, It was solved. The next day, My mom unfortunately passed away and thus i was forced to check out to start with funeral arrangements. It was drama, first i was told that because i am cancelling my booking, though i had explained my situation prior to my checking in, The manager said i had to pay for the 2nd day too even though i checked out in the middle of the day.I said ok that's fine. then return the rest, the drama began, go come later .I am busy with my mom funeral and am told to go back on and off.I went and i was told the Owner said that my balance has to be taxed because the money was already deposited in the bank. I said ok, Give me the rest after tax. It was drama, They didn't want to refund my money just saying go and come back till i became angry and refused to leave. Then i received a check which i have to go to the bank, while i paid using Mpesa.|My Advise to any traveler, Please don't visit this place, you will be coned. The people are not truthful and are not to be trusted. Go to the major hotels but stay away from this place.