Prince Y (Pedro)
Google
Extremely Disappointed – Bedbugs and No Accountability
I stayed at this hotel for three nights. While the first two nights were pleasant, the final night was nothing short of a nightmare. I was staying in Room 506 and, shortly after getting into bed, began experiencing intense itching. Within 10–15 minutes, I discovered multiple bites all over my body – clear signs of bedbugs.
The situation was distressing and completely unacceptable. At 2am, I had to shower and call reception because I couldn’t bear the discomfort. The night staff member, Agnes, was helpful and moved me to a different room (Room 106), but the damage was already done – I was left physically uncomfortable, unable to sleep, and deeply unsettled.
What’s even more frustrating is that despite raising a formal complaint and requesting a partial refund for the final night, the hotel has refused to offer any form of compensation. This lack of accountability is incredibly disappointing for a hospitality business.
The presence of bedbugs is a serious health and hygiene issue, and the way the management has handled it has only added insult to injury. I would strongly caution others before booking a stay here. If something goes wrong, don’t expect them to take responsibility.