B
Google
I recently stayed at Boho club hotel and I must say it was one of the most disappointing hotel experiences I’ve ever had. From the moment we checked in, the service was lackluster.
First, staff behavior I experienced disrespectful and rude behavior from some employees, which completely unacceptable.
Second , house keeping request, were either delayed or not fulfilled at all, causing great inconvenience. The room was not cleaned properly. There were dust bunnies in the corners and the bathroom had not been sanitized at all. I called the front desk to request a housekeeping service, but when they came, they seemed rushed and did a very superficial job. It felt as though they were just going through the motions.
To make matters worse, we discovered that there was no room service available during our stay however they mentioned the room service is 24 hours and always they delay.
In addition, I attempted to speak with someone from the management team to address these issues, but I was unable to meet with any one. This lack of accountability is highly disappointing.
Lastly, for 20-days stay in a suite and 3 banglow rooms at Boho club, costing € 1000 per night and 5 stars hotel, I expected a much higher standard of service and respectful treatment. I hope the hotel management takes this feedback seriously and implements improvements in both service quality and staff training to guests are treated with the respect and professionalism they deserve.
Overall, I would not recommend Boho club hotel to anyone looking for a pleasant stay. Bad behavior and poor cleaning service and a lack of basic amenities like room service would make me think twice about returning. Save your money and find a place that values its guests’ experience.