ALX
Google
Absolutely terrible experience. I will never come back and I cannot recommend this place to anyone. The staff were deeply unprofessional and rude (especially the store manager herself).
I bought an expensive wool jersey and after only a few days of normal wear it was already completely ruined. Even though I came back with both the original tag and receipt, they refused to offer me any solution or replacement.
For the record, under Danish retail law (Købeloven), consumers have a 2-year right to complain (reklamationsret) if a product has defects that appear within this period. This includes clothing that fails under normal use shortly after purchase. The store is legally obligated to repair, replace, or refund if the product is faulty.
Boii Studios — please, at the very least, ensure that your store managers are trained in Danish retail law and basic customer service.