Hikaru D.
Yelp
My recent visit to Boiling Point was a huge disappointment. The primary reason was the abysmal service we received from our server, "Bryanto." From the moment we entered, he was inattentive and dismissive. It felt like we were an inconvenience to him.
Bryanto then directed us to where to sit. We were a party of 2, and prefer more space since we usually more food. Since the restaurant was, at most, to a 1/3 of it's capacity, we asked for a table that would seat 4. Brianto said no, and said that we should sit at a table for 2, since we were a party of 2. I didn't have a problem with this, if this is store policy. The issue was that three other parties of 2 that came in after us, and were all told to sit at any available table, and all were "allowed" tables that would accommodate 4 people. This also would not have been a problem, if there were no other 2-party tables available, but there were.
He showed preferential treatment to others, especially if there is female in their party. It's one thing to be busy, but it's another to be rude and show clear favoritism.
The food, as usual, was fine, but the horrible service from Bryanto completely ruined the experience. I've been to this Boiling Point many times and have never had such a terrible encounter. I hope management addresses this issue because it's unacceptable. I will not be returning anytime soon if this is the standard of service to be expected now.